Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Charles H. Helmick Well & Pump Services, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCharles H. Helmick Well & Pump Services, Inc

    Water Well Drilling
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 9/1/1997

    Years in Business: 61

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company's type of business is classified as water well drilling. The company also offers pump sales and service.

    Business Details

    This is a multi-location business.

    Find a Location

    Charles H. Helmick Well & Pump Services, Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Aylett, VA 23009
      BBB File Opened:
      9/21/1994
      Years in Business:
      61
      Business Started:
      1/1/1963
      Business Incorporated:
      3/31/2011
      Accredited Since:
      9/1/1997
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 2705121813 for this business, issued by Board for Contractors. The expiration date of this license is 6/30/2026.

      These agencies may include:

      Board for Contractors

      9960 Mayland Drive, Suite 400

      Richmond VA 23230

      (804) 367-8511

      Fax: (804) 5274401

      http://www.dpor.virginia.gov

      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      8:00 AM - 4:00 PM
      T:
      8:00 AM - 4:00 PM
      W:
      8:00 AM - 4:00 PM
      Th:
      8:00 AM - 4:00 PM
      F:
      8:00 AM - 4:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Karen Gardner, Office manager
      • Mr. Thomas Eubank, President
      Contact Information

      Principal

      • Mr. Thomas Eubank, President

      Customer Contact

      • Ms. Karen Gardner, Office manager
      Additional Contact Information

      Fax Numbers

      • (804) 769-9490
        Primary Fax

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Patricia Y.

      1 star

      03/12/2022

      Poor business ethics and false contract agreement. Does not honor contract and manipulates system. Abandoned job sight leaving hole not filled in, had to be asked to come back and fill hole in. Only does mud\dirt wells if hits rock they abandoned job but demand payment for job. Very unprofessional to work with.

      Charles H. Helmick Well & Pump Services, Inc Response

      03/15/2022

      In response to the negative comment by ******** *****. ***** & ******** ***** signed a contract with our company to have a residential well drilled. Our company went to the property where they are building a new home with ******** **** ********. We mobilized our equipment and prepared to drill them a well. We spent a day drilling a well and hit bedrock at 200'. Our drilling equipment is Mud Rotary not Air Rotary (Rock). When we hit bedrock this prevented our company from being able to install a well. . This has been explained in detail in a letter to the ******* dated 3/4/22. ******** **** ******** and our company agreed to leave the hole we drilled open in anticipation that the "Rock driller" would be able to use the same hole. Once it was decided that the rock driller would not use the hole, we returned to the property an abandoned the hole. With mobilization of our equipment, drilling & labor, we have well over $******* invested in this job. I received a phone call from ******** **** ******** asking if the ******* would be responsible for the contract price of the well. It was explained they would not have to pay the contract price, but would be charged for a portion, but our company would be fair. Our company billed the ******* half of the cost we incurred. Even though this has been explained, the ******* cannot understand that we are not equipped to drill in rock. OUR COMPANY CANNOT DRILL THIS WELL, DUE TO THE FACT WE CANNOT DRILL IN ROCK.

      Local BBB

      BBB Serving Central Virginia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.