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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I take my vehicle to get serviced at Nelson Kia for oil changes and tire rotations. I had to get an inspection and the technician showed me that my tires barely passed inspection. Nelson Kia during their servicing my vehicle failed to share with me that there was some wear on my tires, they just rotated them. I hand to buy a new set of tires for my vehicle. If they would have shared this info with me I could've and would've addressed the issue and saved buying a new set at this time.
Business response
08/21/2023
Mr. ******** came into our dealership on January 14th of 2023 for a service special that we were running at the time. The service advisors are supposed to print out the multi point inspection for the customer following every service. When Mr. ******** paid for his service we printed out the attached Multi Point inspection form that showed his tire tread was in the yellow at 50%. When Mr. ******** returned for an oil change on June 24th our advisor failed to print out the Multi Point Inspection form. Had she done so he would have seen that the tires needed to be replaced. Regardless of the oversight, Nelson Kia is not accepting responsibility for new tires. Tires are a normal wear and tear item that will always need to be replaced due to everyday driving. The vehicle owner is ultimately responsible for normal maintenance expenses which is what tire replacement falls under. We apologize for not providing a multipoint inspection, however he bought tires from another location and now expects us to cover his cost. We will not accept responsibility for this.Customer response
08/21/2023
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, ******* ********
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.