Business ProfileforAutosByNelson.com

I called AutobyNelson, GR Chevorlet the weekend before July 4th, and explained to them (Service Dept) I would like to have my 2015 Buick Encore, which I purchased from them, towed there to be looked at. I was told that they could get to it within two or three days, so i had it towed! I visited the dealership, the following Friday the 8th, my car had not been looked at, and I was told that I picked a bad time to have it towed to them because apparently this was vacation time for most of the mechanics. So i had to purchase a rental, at $20/day for almost three months, all while making a car payment and insurance payment on the vehicle i was not driving. I finally turned the rental back in the last week in August. But not, before hitting a deer in it, yet another expense! I checked back with them at the beginning of August, and they still haven't officially looked at my vehicle, they think it may be a head gasket, I'm told by the Service Manager. I hear nothing from them for the entire month of August! So, I contacted them before Labor Day, and requested my vehicle be towed at their expense since, no one there is doing anything with it! The next day, I'm told by the Service Manager, i now need an engine for my car! And that they are having a problem finding a new or used one anywhere! So, I called two weeks ago and I was told by the Service Manager, thought he thought I had picked my vehicle up already! NOt only did this upset me, but it gave me the impression that they were never looking for my engine in the first place! I made my disappointment and frustrations known to the owner, Lee Nelson on several occasions, usually with results! But, it simply should not have taken that step, for the Service Dept to reach out to me! I feel that they do not appreciate my patronage, and most likely will be taking my business elsewhere, once they finish my car! I would definitely like an apology if not compensation for my undue hardship during this time.