ComplaintsforExterior Service Unlimited
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company sent a representative to my property. We agreed on a price and scope of work, to include cleaning of gutters. The gutters were never cleaned. The representative initially stated he would return to complete the work the next day. The next day, he called late and said it would be the following Monday. Now, he is not answering any calls or responding to text communication.Business response
06/20/2024
His gutters were cleaned. Water is overflowing because the gutter is broken and hanging down and needs to be fixed. He needs new gutter spikes and hangers. We explained this to him. The gutters were cleaned, though.
Customer response
06/21/2024
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********. I initially filed the complaint due to non-response from the company and repeated no-shows for scheduled work. About 2 days after I submitted the complaint, the company finally returned and completed the work. Their response was quite delayed making it a moot point and out of context. I consider this issue resolved. Thanks for looking into it.
Regards,
*******************Initial Complaint
02/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Business is going door to door soliciting in a marked solicit free neighborhood. At 3:30 PM An employee named Dillon went door to door despite markings on private property to advertise the business. He left a card and in receipt of the card accosted me to try and hard sell me despite me saying I'm not interested. Please train your employees in laws related to door to door sales in marked areas.Customer response
03/29/2022
At this time, I have not been contacted by Exterior Service Unlimited regarding complaint ID ********.
Regards,
****** ********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.