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Complaint Details
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Initial Complaint
03/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had to leave my car unattended because they said they would be on the way in FOURTY FIVE MINUTES TO AN HOUR. I waited TWO HOURS to be picked up and waited ANOTHER TWO HOURS until my car was even picked up. This is after i complained to my insurance because big toe decided to say they already completed the tow.Business response
04/06/2022
Big Toe Towing received the PO from insurance to tow the vehicle at 1:28pm. According to the vehicle time stamped GPS and time stamped pictures we arrived to pick up the vehicle at 2:45pm and delivered to tow destination at 4:14pm. We apologize that you were not 100% satisfied with our services.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.