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Business ProfileforAmerican Eagle Moving LLC
Current Alerts For This Business
Specifically, many complainants claim to have received online quotes/estimates from American Movers that would change once the movers arrived. In some cases, consumers had no choice but to pay the exuberant fees as there was no time to find another mover. There were also claims that Cross Country movers used intimidation tactics and/or refused to unload household goods without additional payment at the time of delivery. It is also reported, in more than 50% of the complaints on file with the BBB, that both the pick-up and delivery of goods were extremely late or delayed without reason or communication provided from the business.
Additional complaints purport difficulties contacting the business either by phone or email, particularly after the quote or estimate was paid. In more than 40% of the cases on file with the BBB, consumers stated instances of broken, damaged, or lost items after a move using American Eagle. In some cases that American Eagle did provide a response, they referred the consumer to their paperwork rather than provided a specific response to assist the consumer with their concerns. Despite its efforts to resolve a small portion of the complaints filed with the BBB, American Eagle has failed to address the underlying issues and correct its business practices to eliminate the pattern of complaints received by the BBB.
The BBB offers tips on preparing for a move, finding a trustworthy moving company, and avoiding scams.
At-a-glance
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Overview
Business Details
- Location of This Business
- 1602 Belle View Blvd Ste 3032, Belleview, VA 22307-6531
- BBB File Opened:
- 9/21/2017
- Years in Business:
- 17
- Business Started:
- 11/8/2006
- Business Incorporated:
- 11/8/2006
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 3030473 for this business, issued by U.S. Department of Transportation (DOT)-Federal
These agencies may include:
U.S. Department of Transportation (DOT)-Federal
1200 New Jersey Avenue, S.E.
Washington DC 20590
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- American Eagle Enterprises Inc
- Business Management
- Ms. Andrea Walsh, Customer Relations Manager
- Mr. Isaac Zait, President
- Contact Information
Principal
- Ms. Andrea Walsh, Customer Relations Manager
- Mr. Isaac Zait, President
Customer Contact
- Ms. Andrea Walsh, Customer Relations Manager
- Additional Contact Information
Phone Numbers
- (571) 292-8816Other Phone
Email Addresses
- Primary
- (571) 292-8816
Customer Complaints
0 Customer Complaints
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Most Recent Customer Review
Brooke J
06/08/2022
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