Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This happens EVERY year. I get my yearly checkup. There is NO copay for yearly checkups. I am there approximately 5 minutes. Get checked. Have a few places “sprayed” in accordance with my checkup. My insurance is billed for 3 separate charges. I pay an additional $50 for cosmetic places that I want “sprayed”. I paid my $50 and ask if I owe anything else before I leave? The answer is ALWAYS, NO! After a few weeks, they want to charge me another $40 Please have them stop harassing me! The ONLY other correspondence that I will accept from them is a statement stating that I have a ZERO balance
Business response
07/29/2024
A Dermatologist is considered a specialist. His insurance has been billed and sent information back stating he does owe his copay per the explanation of benefits.Initial Complaint
12/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
River Ridge Dermatology has harassed me for months! I have spoken with them via phone, via text, via email and with written communication. River Ridge Dermatology has been harassing me for services that I had them to first check my insurance as to the coverage and amount for the service PRIOR to my allowing them to do said services. On my initial visit, there was NO Charge. River Ridge Dermatology wanted to do procedures on the initial visit. I declined. I asked them to first check my insurance for approval and any associated costs for me. They called me back at a later date, after checking with my insurance and told me that there would be NO cost to me for the services. This was a recorded conversation on their phone services. I returned and had the procedures done and again was informed that there would be NO cost to me. About 2 months later, River Ridge Dermatology began harassing me and wanting to charge me for the procedures that they had previously informed me that there would be NO Charge to me. They have been harassing me ever since!!! The procedure that I had done was sometime back in March 2022. They have been harassing me since approximately May 2022!!!!Business response
01/19/2023
I am sorry to hear that you have been harassed for a payment from the billing department which is separate from our office. After looking at all charges and payments from the insurance company, it looks like the only charge that was charged to you is the initial office visit which would be your co-pay which at the time of that visit we did not collect your specialty co-pay. Your procedure was covered by your insurance. I tried to call you today to touch base with you, I will try to call you again. Thank youCustomer response
01/19/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* *****
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.