Business ProfileforDuncan Ford Lincoln

4/18/24 - Had 2011 Ford Fusion towed to Duncan Ford Service Center for diagnosis of a power steering issue. 4/22/24 - Rec'd a call from the Service Center stating repair would be no more than $2400. 4/23/24 - Rec'd call from the Service Center stating repair was complete. Asked for total amount of repair and was told $1202. I called back later in the day to reconfirm that the amount of $1202. was correct and asked why they quoted so much higher. I was told they quote higher to account for any other issues that may arise. Once again, I was told the amount due was only $1202. 4/24/24 - I arrive at the service center and told the amount due is over. $2300. I question this and told me that "It is what it is". I Explained that I was told on 2 different occasions that the amount was $1202. The service man I spoke with stated that he did tell me the amount of $1202. Also, the calls are recorded so there is no denying that is what I was told. I spoke with the owner, and he is rude and unwilling to assist in any way other than offering a coupon. I do not want a coupon; I will not use this service center again after this ordeal. My Mother who helped me with the repair called the owner and attempted to have a conversation with him, which he refused to be civil about. She offered to meet him in the middle on the difference and he refused. I could understand making a mistake once but telling me the amount due twice and then changing it once I go to pay it is just not right. I request this issue be reviewed and that the service center honors the amount we were told when we asked for the total amount of the repair.