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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received my turnover deposit check two weeks ago, 6/07/2024. It was for the amount of $278.84. I lived at the apartment complex (****** ***** *******), *** ******, for three years and went through about three different property management companies. ******* ******* ****** was the final company when I moved out. I had a $500.00 deposit on file from back in 2021 when I originally moved in. This complaint is regarding that the check (#****) written from ****** **** in ********* ** was returned unpaid. My financial institution, ***** *****, returned the check with code "RTM" (refer to maker) since it was returned. I have reached out to the property management here in *********** ** and the national office in ******** but I have not heard any response. At this moment, I am requesting the check to be reissued but certified funds so it will deposit and not bounce again. I would like the full amount of my security deposit refunded. (I have filed a BBB Complaint against ******* ******* ******, also).
Business response
06/18/2024
Our corporate accounting office has looked into this issue and is not a 100% certain why the check would have been returned. They suspect that the escrow account that the money was being held in by the owners does not have check writing capability. The prior tenant in question had moved out and still had unpaid utilities on his account. So when the deposit was processed, a portion of the deposit went to pay their unpaid utilities. A check is being cut from the operating account now and will be sent to tenant in the same amount as the previous check to their current address.Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
For several months now we as renters have been trying to resolve very high electric bills and an inefficient heating system at the rental unit with no resolve. In the meantime the property management company and owners have charged us full rent and full electric bills with no reimbursements. We are now going on 6 months of paying electric bills over $600 and rent. At this point we believe we are dealing with a situation that needs more attention and some sort of resolution. The amount of money paid includes the electric bills and rent paid since the issue arose.Business response
03/06/2024
Since November we have sent our Techs out to the property 4 times to investigate why the power bill is coming in where it is. On one occasion our technician did discover the the emergence heat element in the HVAC was bad and had to replace it. The latest visit in February the technician found that the thermostat on the lower lever was placed in emergency heat mode and constantly running. We have on multiple occasions told them that we need to know what a normal bill is for that property and we would be glad to discuss it with the owner. But have yet to be supplied with what would be a normal bill. I will also add there is baseboard electric heaters in the property and if they are being utilized along with the HVAC they electric bill will be elevated as well.Customer response
03/08/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** ********
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