ComplaintsforExterior Solutions NRV, Inc.
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a roof replaced with battens and underlayment, fascia lined, and new gutters installed by Exterior Solutions NRV, LLC/Carl J. Flinchum in August 2022. I have had issues with the gutters not draining properly and had noticed some issues with not correctly screwed down screws. **** came out with a worker one time and did some work to fix the issues that I had noticed. I noticed this spring that the gutters were still not properly draining and I called him to come out to fix it. At least twice he said he was coming and he did not come. During the large amount of rain the week of June 19, 2023, I decided to go into the attic and check the roof. I discovered at least 3 leaks with the major one being around the chimney. I caulked the chimney area to try to prevent leaks. I have called him multiple times to get things fixed that I had noticed were incorrectly done. He rarely answers his phone and there is no way to leave a message. Sometimes he returned phone calls. After not getting a response and discovering that my roof was leaking, I looked into filing a complaint. I could not find any license for him or his company. I called **** to make sure and it was confirmed that he does not have a contractor's license nor does he have any history of ever having a one. At the end of July I was able to have **** come out to look at the roof. He arrived at my house and proceeded to admit that the roof was done incorrectly and that he would do it again. Not trusting his company's work, I requested a refund of all money, to which he agreed. He stated that he would give me my money back in 30 days. I have an audio recording. After waiting 30 days and not receiving money, I have contacted him a couple of times with no response and never directly speaking with him. I still have not received my refund. I was recommended **** Flinchum as a roofer by **** ***** ******* in ********, VA. I asked them if he was a licensed contractor and they said he was.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.