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Find a Location

Patriot Chimney Service, LLC has 1 locations, listed below.

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    Business ProfileforPatriot Chimney Service, LLC

    Chimney Cleaning

    Current Alerts For This Business

    There are 4 alerts for this business. See all alerts
    Licensing:
    On 12/12/2023 the DPOR - VIRGINIA revoked the license of Patriot Chimney Service, LLC. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.dpor.virginia.gov - 8043678500
    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    File # 2023-01983

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On December 12, 2023 the Board for Contractors issued a Final Opinion and Order regarding Patriot Chimney Services, LLC for the following prohibited acts:

    A. Failure of those engaged in residential contracting to comply with the terms of a written contract that contains the following minimum requirements; 1. When work is to begin and estimated completion. 2. a plain language clause concerning events beyond the control of the contractor and a statement explaining that delays do not constitute abandonment and not included in calculating time frames. 3. A statement of assurance that the contractor will comply with all local requirements for building permits, inspections and zoning.  4. Disclosure of cancellation right of both parties.  5. Contractor's name, address, license number, class of license and any specialty services.  6. A statement that any changes to the contract must be in writing and signed by both parties. 7.  A statement notifying consumers of the Transaction Recovery Fund and how to contact the board for claim information.

    B. Any change of address of record or principal place of business shall be reported in writing to the Board within 30 days of the change.

    For additional information go to:  www.dpor.virginia.gov.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers chimney sweeping and specializes in chimney cleaning and repair services. They also offer dryer vent cleaning, stove inspections and stove installations. 

    Business Details

    Location of This Business
    Blue Ridge, VA 24064-1631
    BBB File Opened:
    8/17/2018
    Years in Business:
    6
    Business Started:
    8/20/2017
    Business Incorporated:
    8/20/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    3
    Business Management
    • Mr. Matthew Blackmon, Owner
    Contact Information

    Principal

    • Mr. Matthew Blackmon, Owner

    Customer Contact

    • Mr. Matthew Blackmon, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a chimney sweep

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/29/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Sept 7th, Patriot Chimney came to clean our wood stove flu. The (very) heavy wood stove was moved from its spot, thus scratching the honed granite it sits on and not moved back to its original spot and the wood stove not completely cleaned. The stove pipe just above it was removed, scratched and screws stripped.. He was never on the roof so the stove cap is still creosote encrusted and the flu not cleaned. We paid 250.00. I received an email Sept 9th from Matt the owner saying there is a one year warranty. I emailed him back explaining my concerns but have heard nothing.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David Q

    1 star

    11/03/2022

    I had Patriot Chimney inspect my two chimneys. The technician arrived on time and was very personable. He had to move one of my wood stoves to disconnect the stove pipe to do his inspection. He failed to reconnect the stove pipe or replace the stove. After the inspection, I immediately got my invoice but no inspection report or estimate for the work that they would recommend. After a week of repeated texts and phone calls I finally got the estimate but no inspection reports. After additional calls, I received one of the two inspection reports. After additional emails, I final got the other inspection report. During this entire period, I received numerous communications about scheduling work. Since they struggled to do the relatively simple paperwork of the first job, I am not convinced that I would trust them with actual repairs.

    Local BBB

    BBB Serving Western Virginia

    BBB Reports On

    BBB reports on known marketplace practices.

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