Business ProfileforLuxury Leather Repair

I hope this letter finds you well. I am writing to file a complaint against Auto Leather Dye regarding a recent product purchase. I contacted their representative on January 23, 2024 at phone number ###-###-#### to express my concerns about the product's performance, as the dye was coming off the carpet material that I had sprayed on the panel have been dry for 3 days. I use water to wipe over it and the dye is coming off the carpet panel. I reached out to them not to request a refund, but rather to seek a resolution to the problem. During my conversation with the representative, I inquired about the owner and requested that they send me additional product to rectify the issue. However, instead of addressing my concerns professionally, the representative responded in a rude manner. She claimed that I was using the product incorrectly and blamed me for the dye not adhering well to the carpet material. I explained to her that I had watched a ******* video tutorial before using the dye, but she continuously interrupted me and failed to listen to my explanation. I believe it is important to bring this matter to your attention as I feel the representative's behavior was unprofessional and unhelpful. As a customer, expected to be treated with respect and courtesy, especially when seeking assistance with a product issue. The representative's dismissive attitude and refusal to listen to my concerns left me feeling frustrated and unheard. I kindly request that the Better Business Bureau investigate this matter and take appropriate action to address the issue. I believe it is important for Auto Leather Dye to be held accountable for their representative's behavior and to ensure that customers are treated fairly and respectfully. Refund policy All unopened and unused products can be returned within 30 days for a full refund minus original shipping cost. After 30 days all returns will be charged a 15% restocking fee. No returns are accepted after 90 days.