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ComplaintsforRidgeside K9
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Complaint Details
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Initial Complaint
11/18/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
August 25th, 2021 paid $900.00 to Ridgeside K9 for a downpayment to secure training date. A week prior to scheduled training date that was set, we emailed them saying we needed to push back training. They said okay. A few days go by and we ask for the $900.00 back because no where was it stated/told that it was nonrefundable. The owner, ***** refused to give us back the $900.00 even though we didn't receive any training from them. We explained we encountered medical issues and the owner said he wanted screenshots of the medical bills. We reached out to a lawyer who sent him a letter stating we are requesting the $900.00 back since services were not provided and it doesn't state anywhere that the refund was nonrefundable prior to receiving services when we asked him to provide us where it says that in the contract. Would like the $900.00 back. No services were provided. He couldn't show us where it said deposit was nonrefundable prior to service on the contract we signed. On his website it says free consultation... that is all we did. Consultation and scheduled. Reached out Sept 23rd stating we would have to reschedule our training that was set for Oct. 7th. Asked Oct 4th for the refund of $900.00 since services were not delivered and no longer had a date set in stone due to medical issues.Customer response
01/18/2022
---------- Forwarded message ---------
From: ******** ****** <*******@*****.com>
Date: Tue, Jan 18, 2022 at 2:57 PM
Subject: Complaint resolution
To: [email protected] <[email protected]>
Good afternoon,I am writing to inform you the the claim number ******** has been resolved. Please update the records accordingly.Thank you,******** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.