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          Find a Location

          Southern Pools and Spas has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileSouthern Pools and Spas

            Hot Tub Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            5136 Lee Hwy

            Bristol, VA 24202-4345

            Visit Website
            (276) 623-0377

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            Customer Reviews

            3.55/5

            Average of 22 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/12/2024

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Southern Pools and Spas sells pools, hot tubs & spas, as well as related equipment and supplies.

            Business Details

            This is a multi-location business.

            Find a Location

            Southern Pools and Spas has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              5136 Lee Hwy, Bristol, VA 24202-4345
              BBB File Opened:
              7/26/2002
              Years in Business:
              26
              Business Started:
              5/1/1998
              Business Incorporated:
              3/12/2003
              Accredited Since:
              4/12/2024
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • TJR Management, LLC
              Business Management
              • Mr. Cory Singleton, Co-Owner
              • Mr. Josh Arnold, Co-Owner
              • Ms. Christina Laoo, Operations Manager
              Contact Information

              Principal

              • Mr. Cory Singleton, Co-Owner

              Customer Contact

              • Mr. Cory Singleton, Co-Owner
              • Ms. Christina Laoo, Operations Manager
              Additional Contact Information

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/24/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Purchase hot tub in January 2022. Was advised 3 year warranty. Had water issues with cover, along with the arm to assist raising cover. Service tech came out to repair arm and ignored my concern. After 2 years no resolution to fix problem. Contacted another company tans they advised the cover was defected with no slant for water to run off. I then have been told it’s out of warranty. This is neglect and should of been corrected at time of purchase. It’s now costing me over 650.00 to purchase a new cover. The owner Corey Singleton and staff has been rude and unprofessional. In my efforts to get the contact information for Southern Spa Company the number is disconnected.
              Read More
              Read 10 More Complaints

              Customer Reviews

              22 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Joni W

              08/12/2024

              Betty made the entire process easy. We purchased a stealth grecian pool. She answered all of our questions prior to making the final decision. They did an excellent job with install that took only 2 days!!! After we completed the deck around our pool we went back to have our water tested and talked to Betty about purchasing a hot tub. Once again, she made the entire process easy. They always make us feel like family there. They are always there for us. We are loving our new pool and hot tub and so is Mimi. I highly recommend Southern Pools and Spas.

              Southern Pools and Spas Response

              08/13/2024

              Thank you so much for your wonderful review! It’s great to hear that you, your family, and Mimi are enjoying your new Stealth Grecian pool and hot tub. Making the process as smooth and enjoyable as possible is always our goal, so we’re pleased that Betty and our team made you feel like family throughout your experience.
              We’re glad the installation went smoothly and that your backyard oasis turned out just as you envisioned. Mimi looks like she's having a blast, and we’re so happy she’s loving the new pool too!
              Thank you for your trust and for choosing Southern Pools and Spas. We're always here for you and look forward to continuing to assist with all your pool and spa needs.
              Read 21 More Customer Reviews

              Local BBB

              BBB Serving Western Virginia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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