![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBudget Host Inn
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I usually stay at the Budget Host Inn in *******, ** every year for 7-9 days during the fall (except last year due to COVID). I always call in advance of my visit and make reservations and discuss the total cost. I have always managed to pay $50 per night, including taxes and fees. That price was agreed to this year, as well. I arrived on the afternoon of October 17, 2021 and paid $350, by credit card, for seven nights. On the morning of October 22, I received a call in my room from management asking if I was checking out that day. I said, no, and that I would be checking out the morning of October 23, the end of my seven days. He stated that I would have to pay for another day plus taxes and fees. I explained that I paid for seven days and had a receipt for such ( the receipt just shows the amount paid, not the number of days). Since he insisted that I would have to pay another day, I told him that I would leave immediately. So, I packed my clothes and left on the sixth day. On Sunday, October 24, I called management and demanded that my credit card be credited for $50 (the cost of one night stay). He neither agreed nor disagreed, but insisted that I would have had to pay for another night. I told him that if he would not reimburse me for the money he beat me out of that I would take other action to resolve the matter. As of this filing, my credit card does NOT reflect a credit.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.