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ComplaintsforAmerican Realty & Associates
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Complaint Details
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Initial Complaint
07/07/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
*** ******* was the realtor that was selling the property for the sellers who works at American reality. She also managed the property as a rental as the property owners are out of state . She knew there was a water leak , black mold and chose to have someone hired to place drop ceilings in to cover it up. We are now going to be out of 25,000 for the repairs. She knew and failed to disclose any of it to us . We have documents from the previous renter that stated she was aware of them for over two years and failed to fix them for the renters until they became sick from the mold and refused to pay rent until it was repaired and she forced them to move to sell the home. We made *** and her team aware of this and the only thing she gave us was 500 dollars. Not to mention the electrical and sewer pipe that was burst and she was aware . She stated to my realtor that the roof would be fixed and it never was .Customer response
07/11/2023
These are screen shots of the tenant and *** ******* discussing the issues with the home . The water damage pictures before she hired someone to put new drop ceilings to cover the mess up to sale. She also advised my realtor that the roof was 20 years old or less it was the original that was placed on the house in 1900. She lied on the mls listing said it was a metal roof this was aluminum roof. She shared a text with my realtor that she would fix the roof and did not do so.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.