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ComplaintsforGoff Roofing & Continuous Gutters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company removed a damaged roof and replaced with a new one. This was done as a result of a claim filed with my homeowners insurance. The contract stated that they would remove existing roof and haul away, replace with 30 year architectural shingles and 30 lb. felt paper. This was done several years ago, however we recently had a leak in the roof despite the roof looking to be in very good condition still. I had a roofing repair the leak as I could not get in touch with Goff Construction. Upon repairing the leak the roofer discovered that there was no felt paper underneath the shingles where there should have been. The shingles were nailed directly onto the plywood underneath. The roofer stated that this was indeed the underlying cause for the leak, and there would be further problems with leaks developing in the future as a direct result of no felt paper being laid down underneath the shingles as stated in the contract. I have tried several times to contact the company without any reply back whatsoever. The ceiling directly below the leak will also need to be replaced causing further expense. I am looking into what legal action can be taken to resolve this matter. I would definitely NOT recommend this company to anyone.
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Contact Information
7405 Bending Oak Dr
Catawba, VA 24070-2715
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.