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ComplaintsforDeckscapes of Virginia LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Deckscapes has failed to complete a pool and hot tub contracted over a year ago. Work was to begin in March 2021 and completed within three to four months. To date, we do not have a working pool or spa. Repeated texts and calls result in some action but little movement toward completion of the larger items.Business response
11/04/2021
Hello,
Thanks for this information and we appreciate the opportunity to respond to **. ********* comments. The ********* project has been a struggle due to many extreme and unpredictable material delays, labor shortages, and general scheduling difficulties and material availability problems. We have been very up front with the client through the entire process and have kept them aware of supply chain problems as they have come up and throughout the process with the client have been very responsive to their inquiries and need for communication. The project is at this point completed and the client has a functioning pool and spa. There are still some items on backorder to that do not impact the usability and function of the pool and spa. The deck, pergola, patio, and other work surrounding the pool and spa are also complete and his property condition restored prior to the original complaint of 10/4.
Please let me know if I can be of any further assistance.
Thanks
Josh
Customer response
11/05/2021
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:the pool and spa do not work.
Regards,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.