Business ProfileforMulch and Stone

I found Mulch and Stone online and they had 1.2k ****** reviews at 4.8 stars. I called them and 12/2/2022 Friday at  1007am and placed an order for 2 tons of 21A stone for $243.09. I paid via credit card over the phone and received a email receipt. I was told the driver had 2 delivers in Alexandria and would be delivering to me after around 2:15pm. At 2:00 I called to let them know to dump the gravel on the blue tarp I had laid on my concrete driveway. The lady on the phone said no problem, the driver just picked up the stone from the quarry. He never arrived. Saturday 12/3 I called as soon as they opened (0700) and after a while finally spoke to someone. She said the truck had broken down and they were installing the part. She said it would be delivered that day. I said fine. That works. Please let me know a window and she said she would call me back. She never did. I called several more times and left several voice mails. No one ever answered. I sent a ******** message to the business and two emails. Never received a response. Driver never showed up. Now my project will be delayed days and the wood that is waiting to be installed above the gravel could warp and I could be out thousands of dollars. I will use a different company to get gravel. I want a refund. I do not want any products from this company. I emailed and left a voicemail to cancel my order. No response.