ComplaintsforBluepoint Medical Associates

• Initial Complaint

  01/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I arranged for an at home sleep study December 19, 2022. Bluepoint charged me a $10 deposit and an additional $450.20 for the equipment. I have called multiple times inquiring about the delivery of the equipment or a refund. Nothing has arrived as of today, 1-27-2023.I spoke with ******************************* and ***** 1-20-2023 and was promised a refund of $460.20. No refund has been issued and I have not received the equipment.Please help me. I called again today and spoke with *****. He spoke with with ********. They have asked me to wait until Tuesday, January 31 for the refund. This is frustrating and overwhelming. Please help. I no longer want to do business with Bluepoint.

  Business response

  02/06/2023

  Hi,

   

  We apologie for the delay in getting this processed. However, the patient has been refunded for the full amount of $450.20 on 02/03/2023 back to the original payment instrument. Please find attached the proof of refund.

   

  Thanks,

   

  Bluepoint Medical Associates LLC

  Customer response

  02/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  
  

  The company sent a receipt for a refund 2/3/23.  As of 2/6/23, nothing posted to the account.

  
  

  I am out of the country and will check for a refund upon my return.

  
  

  *********************
  
  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  
  

  Customer response

  02/26/2023

  ********** ********* ******* ********* ***** ********************* ********************** ***** **** *** *** **** ** **** ** ******** ********* ** * ******** *** *************************************
  

  
  
  

  The company has refunded my money and I consider the matter closed.

  
  

  *********************

• Initial Complaint

  08/04/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Trying to get a billing issue resolved with Bluepoint is a frustrating game of waiting and terrible communication. The phone number you call goes to one person who doesn't have the authority to take care of anything billing-wise. You are told to sit and wait for an e-mail that may or may not come. I received a bill to obtain a new CPAP machine. One part of the bill explains what I owed out of pocket, $481.79, and another part explains the breakdown of what I will pay over 10 minutes. The office then refused to send me my machine until I paid the whole amount upfront. Their billing system consists of e-mails that anyone could write and has no sense of professional value for a medical facility. I have asked for a refund of the $66.79 that I paid for what was listed as the first month's payment and am currently waiting for that to be done. I was refused the ability to speak to anyone directly in billing concerning this. Now I'll deal with my insurance as well.

  Business response

  08/10/2021

  Kindly refer to the email that the patient attached to his complaint under SUBJECT:CPAP Order Patient ID ********. Upon checking the coverage with the patients insurance, the out of pocket cost of his Replacement CPAP Set-Upon was HIGHLIGHTED AND BOLDED in an email dated 07/30/2021. The total cost was $481.79.  We advised the patient of the payment options over the phone, mail in or via our online portal.

  The patient chose to make the payment on the online portal but only submitted a payment of $66.79 as opposed to $481.79 communicated.  On August 4th when we advised him that we needed the remaining $415 to proceed with the order. He then responded with "After speaking with your representative on the phone, it is apparent that your company is unable to put resources into dealing with billing issues correctly. Your bill explains a month- by-month RENT-TO-OWN payment system but at the same time, you're asking me to pay the whole thing upfront. This makes absolutely no sense and comes across as a scam. This is also the most unprofessional way of billing that I've ever seen from any sort of medical facility. After looking at the BBB website, I can see the fast amount of similar complaints dealing with billing. I ask that you refund my money ASAP and advise my insurance company that I am not purchasing this machine from you. Please forward me a receipt of the refund for my records."

  We are disappointed that the patient is not happy with our policy to collect the out of pocket expense as calculated by his insurance benefits coverage up front.  However, that is our billing policy and we explained that in the original email. The patient requested a refund and we refunded the patient the $66.79 on August 6th and provided the reference #******.  

  If there is anything else the patient would like for us to do to resolve this matter, please advise.

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