Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle purchased February 2023, the dealership and loan company canceled my loan over $20 (the online surcharge). The car lot claimed I did not pay on time when I actually did but my bank didn’t release the funds to the bank right away because of the amount. For 3 weeks they told us they’d find a new loan and never did. They decided to show up at my house to try to take the vehicle but we’re told by the cops to leave twice. They refuse to give me any of my down payment back which legally they are obligated to do. They basically robbed me.

  Business Response

  Date: 07/13/2023

    between you and your wife you have 8 repossessions you don't pay any one you don't even have a job. we got you approved all you had to do was make a full payment on time which you did not you shorted bank what ever $20.00 that's between you and finance company we sold you the car you had possession of car for more then 5 months. you were told if you don't make your first payment bank witl kick the contract back people like you over 8 repositions they don't play games they kicked the contract back to dealer now we have to pay the bank back for what ever they funded us this is happening in first month once you defaulted on your loan. We reached out to you numerous time first your mom was going to finance new contract for you on new loan since you don't have a loan then she got sick she is in hospital, then you were going to bring some one else to do loan under there name you never showed up after telling us you are 20 min away this is happening while going into 3rd month since you had a vehicle you are not making any payment on this truck to us you are holding our vehicle which we had to pay back finance company since you defaulted on your loan now vehicle belongs to dealership. we try calling you called your wife no response we had to hire a recovery (REPO) team to recover our truck. text massages is with a REPO company you wont let them pick up vehicle from your house we tried twice yes police did stop us. Repo company's do this on daily basis and you should be very well aware of it due to your past history 8 repo's. They don't get paid till they recover the vehicle and will do anything to get the vehicle which they did get back police told you its a civil matter go to court we have all the supporting documents and text massages also you told us we will never find our vehicle you will put 200,000 miles on it and drive it to ground. why you holding our vehicle hostage since you didn't make your payment we had nothing to do with this vehicle if you would have made your first payment full amount and on time. you can complain BBB or any where police was present at the time of repo police told you its a civil matter go to court repo company had all the supporting documents to repo the car police could not stop them legally.

  Customer Answer

  Date: 07/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:04/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Used vehicle from Chanitlly Auto Group on 26FEB23 (Salesman *********************). **** was signed/completed with promise by ***** to mail me the 2nd vehicle key and a replacement panel for the missing rear/passenger jack point cover. After attempting to follow up with ***** and ********* Auto Group on numerous occasions over the last two months, no delivery of the promised items and now nonresponsive to my attempts to reach them. I would simply like the two items promised to me when I agreed to purchase the vehicle. Vehicle purchased is a 2019 **** ****** ** (Chanitlly Auto Group stock # *******).

• Initial Complaint

  Date:01/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Chantilly auto group in Virginia on September 7, 2022 they sold me the car with aftermarket parts already on the vehicle that were install by the previous owner. The dealership also sold me a fraudulent auto warranty in which was added to my total bill. The dealership knew about the aftermarket parts on the car when they sold me the car they knew that the warranty company would never cover any damaged parts or labor that would occur while under warranty because of the modifications to the vehicle which were on the vehicle before the date of purchase and on the vehicle when the warranty was bought from *** **** since then I’ve had parts fail that were supposed to be covered under the warranty and the warranty company will not cover repairs I’ve also spent countless $1,000’s of dollars and the car still is not repaired

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We put a deposit of $500 on a car on November 3 but had a death in the family the very next day. We called the dealership on November 7 explain the situation asked if we could get our refund back and then they ghosted us. They proceeded to put the car back on line for sale on ******** and on their website the first phone call I was told that the only way that we can get our money back was if there was mechanical issues with the car we still had not left our state of New York to go look at this car down in Virginia because of the death in our family. I asked to speak with a manager that’s when John H**** got on the phone with me and told me that there’s signs all over the store that deposits are not refundable I explain to him we were not there and we only dealt with the salesman via text message. He started screaming and yelling at me that we entered a contract even though we didn’t sign anything once we sent the money and that they get to keep it. He proceeded to tell me that they taken the car off the website and it could’ve been sold in the week and that they weren’t advertising it which I looked up and saw that they’re advertising it today. I stated that we would come down and look at the car on Saturday then he called me back to tell me that he would give us 200 of the 500 back but then he started verbally abusing me telling me that I was poor and screaming and yelling at me I recorded the conversation it got really crazy. He called back again a half an hour later to scream at me some more and I have that conversation recorded as well but during that one he told us that we are not to go down there so now I do not know how to get my money back but quite frankly I’m scared to go anywhere near the place. I’m a New Yorker who owns an offshore commercial fishing boat like ********* *****, for me to be taken back it takes quite a bit of yelling and screaming. But verbally abusive behavior over the phone is wrong. But I’m not sure how to proceed. Please help thanks

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sold me a unsafe vehicle replaced it with parts from a junk yard installed them incorrectly and lied to me told me there was Factory warranty to fix any issue in the car, I received the car full of cigarette ash and smoke and it won't go passed 40mph without it wobbling and shaking or making dragging noises. They will not fix it for me or pay to fix their mistake nor will they give me some type of deposit back. They also consume marijuana in their office and it made me really sick. I now have to pay 4 thousand dollars for my vehicle to be fixed at a dealership because Vinny and Shaun sold me a broken vehicle with a loose axle . Vinny is the owner Shaun is the son. They are very rude and disrespectful and scam people.

  Business Response

  Date: 09/07/2022

  From: Vinny !! <vinny*************>
  Date: Wed, Sep 7, 2022 at 3:07 PM
  Subject: Re: ExtraNet Access
  To: *********************** <**********@mybbb.org>
  
  ******** *************************** bought a used car expecting it to be a brand new vehicle. we fixed all the issues she is complaining about with the vehicle on 9/6/2022 free of cost to her she is satisfied. 
  
  Regards
  Vinny S********