Customer ReviewsforJenkins Restorations

BEWARE OF JENKINS RESTORATION. After a fire, we unfortunately hired Jenkins to restore our guest house. An insurance company had recommended them, which seemed promising. However, dealing with Jenkins proved worse than the fire itself, filled with additional trauma and disappointment. If I could leave zero stars I would!Their subcontractors were incompetent, performing as poorly as entry-level amateurs. Supervision was virtually nonexistent, focusing instead on chasing new business. We observed these subcontractors drinking on the job and inadequately measuring roofing materials, leading to significant discrepancies and delays. Their unprofessional conduct extended to smoking inside a structure that had previously burned down.Structurally, their work was alarming. Major parts of the roof lacked necessary supports, which they claimed always passed inspection. However, an inspection failed, and only after intervention by an interim contractor did we manage to address this before a reinspection. Siding installation was equally disastrous, with crooked and mismatched pieces and improper nailing that caused potential for leaks and further damage. The cleanup process was a constant battle, requiring multiple requests to remove visible trash and debris.The newly framed walls were not straight causing major issues with flooring and sheetrock installation. Also, Jenkins did a poor job at creating architectural plans that would work. They made the water heater closet too small and now we can't even find a water heater that will fit inside it so we must spend money to rebuilt the closet which is not covered under our insurance plan. All of this cost more money that what was covered under our insurance plan.We eventually had to work with the insurance company's VP of Vendor Relations to extract ourselves from the contract after demonstrating Jenkins' negligence through videos from a licensed engineer.

Their general manager, Brian A*****, was arrogant and out of touch when I started to complain about their poor performance, lack of customer service, and empathy for my family. My house construction was supposed to take 6 months to complete, but it took them a year. Even after a year, I had to rush to move in because my insurance didn't want to cover my rental house any longer. Jenkins Restoration never fully completed my house, and in the end, I had to settle with them to move on with my life. Here is my advice: if you hire Jenkins Restoration or anyone else, study the work scope approved by your insurance for your home. Jenkins Restoration added many extra demands to my home work scope, which my insurance company approved for thousands of dollars, but they never completed the work. They used cheap materials for my house, including flat paint, to save money for themselves. Be involved in the materials purchasing for your house, as they only hire low-paying contractors, many of whom don't speak English. Jenkins Restoration prioritizes money over customer care. Additionally, when they are counting your personal belongings, be present and take pictures of each item. Contractors from Jenkins Restoration who counted my belongings stole many items from my house, including electronics and tools from my garage. They also scratched my brand new $3000 Samsung refrigerator and refused to replace it. To ensure the money approved by your insurance for house construction is properly used, know what is in the work scope and make sure everything is completed as listed. If not, make a claim as it is your money. If you are not familiar with the work scope, they may take advantage of you and not complete the work as approved by your insurance. My experience with Jenkins Restoration was awful, and I do not recommend them. If diversity is important to you, note that Jenkins Restoration does not exemplify this value, as they are dishonest and lack diversity, consisting of only one race

Do not hire them. And please never give them BBB accreditation. Deplorable organization. Trashed my house and our personal property, hired shotty/lazy subcontractors. Didn’t order materials or finishes in advance, when I sent an incredibly detailed list with availability, location, links, prices, and more. Lost our furniture and appliances. Damaged furniture, appliances, and other personal property. We had a house fire beginning in our crawlspace, which they were hired to restore. But neglected to fix the crawlspace. On what was meant to be the final walkthrough, I pointed out the blistered wood in the crawlspace, as well as burnt subfloor that was covered by new flooring, an empty air vent, a melted duct, and the non-existent/ melted moisture barrier. The PM said he didn’t know it was like that despite us telling him MULTIPLE times. We were out for a total of 6 months. This negligence ultimate caused our two small children to develop asthma 6 months after our return. After their diagnosis, our pediatrician to recommend toxin testing in our home. The house tested positive for toxic mold. We had to move out again for an additional 4 months while insurance tested, Jenkins tested, Jenkins tried to deny the claims, and repairs were made.Ultimately insurance decided to right the problems and deal with Jenkins on their own later. I also received an asthma diagnosis and my husband was tested as well. The negligence of Jenkins literally poisoned my entire family in the very place we are meant to feel the most safe. There were some lovely workers from Jenkins we encountered the do embody the Jenkins’ Christian mission of service, but unfortunately their efforts are completely ruined by the individuals in leadership positions and unprofessional subcontractors. Jenkins exasperated the trauma my family was already going through as has continued to in the 2 years since the fire. Do not hire them.Do not give them accreditation. Please seek work elsewhere. ZERO stars.

Do not recommend. I'd go for weeks at a time leaving messaging without a callback. Had to call their office to finally get them to review the insurance approval, and then they ghosted me again. I've wasted two months of a house with a damaged roof, and need to start over again with a new contractor. Save your time and home, don't use them.

We used Jenkins for repair...WORST DECISION WE MADE..BROKE THINGS,STOLE THINGS,USED SUBSTANDARD MATERIAL,LIED,ONLY WANTED TO COLLECT A CHECK FOR FAULTY WORK WHICH WORKERS BARELY SHOWED UP. TODAY WE WERE HARASSED BY A WORKER FROM JENKINS SAYING WE OWED THEM BUT WORK WAS NEVER FINISHED..THIS REPAIRS STARTED JAN7,2022 ITS MAY 10,2023. STILL NOT FINISHED, NOT RESPONSIBLE ,RIDES WORK OUT FOR MONEY,STEALS,RUDE AND I Wouldn't recommend to my dog he deserves better!!! I want harassment to stop...Was told lien was placed on our property if so I will see you in court,I will own this sorry company to sell..

If we could give a zero we would ! We were referred to Jenkins Restoration out of Kent Wa from our very reputable in Insurance adjuster. Our water damage happened 12/28/2022 our first contact with Jenkins Restoration was 1/4/2023. As of today 4/4/2023 we are sitting in our home without a working kitchen. Some cabinets have been put in and not in right location. One cabinet has not arrived yet. Poor workmanship on work that has been done so far. After multiple delays and very poor communication our repair is no where near completion. The estimated completion date was this week 4/3/2023.Today given a new completion date of 4/21/2023: with the following yet to be done : no countertops ordered ; painting of walls and ceilings not started; no repair to cabinets installed wrong including hardware and nail holes in trim questions about flooring and baseboard completion, stove top, vent ,kitchen sink ,oven and microwave yet to be installed! VERY DISATISFIED! Document all contact you have with them

My Insurance Company wanted me to use Jenkins to restore water damage to my house. Jenkins out of San Antonio Texas are LIERS. Chris called and rudely told me they would not work with me to find someone else! His issue was I questioned paying them in full up front prior to all the work being completed. The moment I mentioned Statutory Retainage Chris refused to do the work. Then he LIED to my adjuster and told him I wanted them to do extra work for free. Extra work was talked about-yes. Free-NO WAY. Chris even LIES unsolicited, like when we were discussing repairs Chris said that Jenkins gives a 3-year warranty on all work. Read the contract Mr. LIER the Warranty is for 1 year. NOW because of Chris and Jenkins lies I still cannot get the insurance company to work with me. Chris told me this was a national company. I have never had a good experience with any national company---they have all been LIERS and Crooks. Jenkins reps only lied never had a chance to steal from me.