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ComplaintsforTysons granite
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Complaint Details
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Initial Complaint
02/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
**** THE OWNER OF TYSONS GRANITE IS A THEIF, PER HIS ONLINE ADVERTSING: QUARTZ DEAL 3 UP TO 35SQUARE FOOT $1,750 INCLUDE FREE ESTIMATE IN HOME(Measurement)FREE INSTALLATION FREE FABRICATE FREE STAINLESS SINK (Under-Mount)FREE DEMOLITION FREE TRASH REMOVAL FREE EDGE FREE SEALER FREE DISHWASHER ATTACHMENT HOWEVER, HE SOLD ME A FAKE QUARTZ COUNTER TOPS WHICH HAS BEEN CRACKING AND STAINING FROM DAY ONE.I HAD MY OWN UNDERMOUNT SINK, BUT HE REFUSED TO INSTALL, AND INSTEAD OF INSALLING HIS OWN SINK PER HIS ADVERTISMENT, HE FORCED ME TO PURCHASE A TOP MOUNT SINK . WHICH DOES NOT FIT MY KITCHEN SIZE, HE ALSO CUT THE COUNTER TOPS CROOKED AND TINY SIZES AND REFUSES TO REPLACE. HE ALSO REFUSES. I PAID $350 FOR THE PLUMBING AND THE TOP MOUNT SINK THAT I SHOULD'NT HAVE. I HAVE CALLED HIS OFFICE AND SPOKE TO **** REPEATEDLY AND ADDRESS THE ISSUE, EACH TIME HE IS TRYING TO USE INTIMADATION , BLAMING GAME AND HAS CALLED ME SEVERAL TIMES MAKING THREADS. I HAVE A LEGAL DOCUMENT ISSUED BY HIM STATING THAT I HAVE 3 YEARS WARRANTY. I WANT MY COUNTER TOPS REPLACED WITH THE REAL QUARTZ, REPLACE THE SINK WITH THE FREE ONE HE ADVERTIZED WHICH I TECHNICALLY PAID FOR , HE NEEDS TO REFUND THE $220 I PAID FOR THE SINK WHICH I SHOULDNT HAVE IF HE DID NOT ELUDED ME TO AND COVER THE COST OF PLUMBING I HAVE TO PAY TO REINSTALL MY SINK .....**** IS A THIEF AND A BULLY. HE CAN NOT DISCOURAGE ME TO GET WHAT I PAID BY CALLING ME NAMES, USING INTIMADATION AND BLOCKING MY CALLS. I WILL TAKE HIM TO COURT IF I HAVE TO..Business response
06/21/2023
---------- Forwarded message ---------
From: TYSONS GRANITE <[email protected]>
Date: Wed, Jun 21, 2023 at 3:23 AM
Subject: Re: Tysons granite
To: Dispute Resolution Team <[email protected]>Hello Dear Dispute Team..I just want to report this. we did good jop for this costumer. and She did complete a lot of work. So we did change her all countertops again.. She is allset and she is happy about everything.Customer response
06/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.