ComplaintsforClassic Homes of Virginia

• Initial Complaint

  08/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We signed a contract with the builder: Classic Homes Virginia (CH) (aliases Classic Homes VA and ** ****** **) in December 2015. After signing the contract, during a meeting with CH, we were given a “recommended list” of contractors. Post signing, it took over twelve months for design and engineer requirement meeting. We had completed our loan process in March 2016. Their engineer took six more months to processes paperwork for the city code. Engineer made multiple mistakes, re code requirements, causing us the loss of roof height pitch and square feet of our new home. We then found out, mid project he suddenly retired. Fast forward, building began in Spring 2019, completed in November 2019. Overall, we are happy living in a healthy, insulated, and sturdy home. However, there were multiple construction issues, but some of the key issues were: grading not done properly, last minute charged for Lead-walk, ******* had no jets or electrical connections, wrong door installed in basement, settlement issues, paint peeling, uncaulked fixtures, multiple nails popping out, screens not secured to windows, leaking downspouts. We lost a lot of money for temporary accommodations for delay building. Presently, the issue we have been waiting over 32 months to have fixed properly is a defective ********* window. Five attempts made by Classic Homes. Each time the “new” window delivered is the same or worse. Were told in Spring 2021 a new glass would be provided. Due to COVID, we were patient. Spring 2022, we still did not receive a repaired glass. We sent follow-up email on July 9, 2022, to the President of of Classic Homes, his General Manager plus Director, informing Classic Homes that we had been very patient, since 2019 to get this issue fixed and at this juncture, we wanted a refund ($2000) for the defective ********* window by end July 2022. No response. No check. No acknowledgement. We seek BBBs assistance to get a refund ($2000) for the defective ********* window.

  Business response

  09/08/2022

  Regarding the complaint from the homeowner, the window she's referring to has been performing correctly but has not been aesthetically pleasing since its original installation. The window manufacturer was ****** **** windows, which was sold by ******** windows and bought by *** *** in Fall 2018. Since that sale, we have had a very difficult time obtaining parts or service for their windows. Nonetheless, as you can see from her letter, we have not ignored the issue and have tried five times to fix the look of the window to her satisfaction. This has come at a great expense to us and a great inconvenience to the homeowner. The COVID lockdown, supply chain issues across the industry, and a massive labor shortage have only made it that much more difficult to try to resolve the issue.

  The homeowner has concurrently filed with another dispute resolution agency and we have submitted our response with them. We will update the BBB with the outcome of that process.

  Regards,

  *******************

   President, Classic Homes

  Customer response

  09/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  As we have also filed the case with the Virginia Attorney General's office, they have intervened to also try to get our reimbursement.  A case was filed with BBB as we understand this is the process when you have a concern with a business not responding to a consumer.  The Attorney General's office awaits the processing of our reimbursement for the starburst window . Once Classic Homes processes the check And we receive it in hand, we will then consider this matter closed.
  
  Regards,
  
  *******************
  

  Customer response

  02/13/2023

  From: ********************* <*****************************>
  Date: Sat, Feb 11, 2023 at 9:16 AM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania  in regards to your complaint #********.
  To: Better Business Bureau <[email protected]>, <*******@mybbb.org>
  
  Hello
  There is no option for me to respond within the BBB portal as the entry reads, "there is no action needed on my part at this time."
  However, as we did not hear back from you (BBB) last year we directed our complaint to the Virginia Attorney General's office and they took care of the matter.
  Thank you,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩