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Complaint Details
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Initial Complaint
01/04/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Sent cancelation request for coverage in April of 2021 only way to cancel is through fax. I have been paying $40 a month since then without my knowledge and thought the coverage was canceled.
Business response
01/10/2022
Per *********'s request, we have terminated his life insurance coverage and immediately ceased his electronic funds transfer--he will receive a termination notice from MBA via USPS mail.
We do not show a record of contact from ****************** or previous requests to terminate coverage, which we would have been happy to perform anytime. MBA members can communicate with us via phone, email, or their on-line accounts. Were thankful for **. *******’s service and stand ready to serve him for any future needs.
Customer response
01/25/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
09/03/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Applied for Life Insurance 5/28/2021. Effective Date of Policy 7/01/2021.Called 7/14/2021 as no policy received, told to wait it was being sent out. Called 8/3/2021 as no policy had arrived. Told that a supervisor that would be contacted immediately to send out the policy. Called 8/17/2021 as no policy had arrived. Assured the policy was being sent out. On 9/02/2021 no policy has arrived but a envelope containing Official Proxy Ballot 2021 arrived. Have paid over $142.74 in premiums; $47.58 monthly auto pay from my **** account. Policy #********Business response
09/10/2021
MBAregrets that USPS was unable to deliver *** ***********'s insurance certificates. MBA sends hundreds of thousands of parcels every year successfully, to include an envelope sized letter *** ************* received, so we're perplexed why the larger certificate parcel never made it to him. We have spoken to **** ************** and while he declined a third, overnight/registered mail attempt, we have terminated his plan at his request and are reimbursing him all monies submitted.
*************************, **** **** (Ret.)
President, Military Benefit Association
Customer response
09/14/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.