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Complaint Details
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Initial Complaint
01/09/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Transaction date 12/6/2021 I ordered 44 tons (2 truck loads) of CR6 stone for a driveway, The first truck came in, the driver announced he had a load of CR6, I signed his ticket and told him where to dump the load. After the driver left I discovered he had dumped Blue Stone instead of CR6 and called his dispatcher. I informed him of the mistake and canceled the second truck. He told me they had delivered CR6 even though I had sent him a close up photo, said the second truck was on the way and he was sure it was carrying what I had ordered. The second truck arrived with another load of Blue Stone which I refused. Saunders has now charged me for the first load and a "return Fee" for the second load. I now have to pay to get rid of 22 tons of Blue Stone that I did not order and am out of $896. They breached the contract and refuse to accept any responsibility. I have attached Saunders Invoice that clearly shows that I ordered CR6. Please help.Business response
02/11/2022
On December 3 rd the mutual client ordered 44 tons ( 2 loads) of CR-6 for delivery on December 6 th.
The first load was accepted by the client, and the delivery was dropped. When the second load arrived, the client refused delivery and stated it wasn't acceptable. The delivery was then sent back with the understanding that there was a delivery & restock fee associated with the return. This policy is stated on our website in addition to the email confirmation of the invoice.
In conclusion, the mutual client ordered 2 loads of CR-6 and two loads were delivered in which one was returned. All quality control steps were taken to confirm the correct material was in fact delivered. The product (CR-6) that was delivered to the client meets the standards of MDOT specifications, and is acceptable for applications that require such material.
Respectfully,
Donald S*******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.