Customer ReviewsforHyundai of Chantilly

This is our first (and will be the last) time purchasing a vehicle with Hyundai. Although the buying process at Chantilly Hyundai was good what follows with the service department is horrible. Buyer beware on a Hyundai warranty (which was a major selling point) as this service station appears to void the warranty at any possible excuse, in my experience.

The customer service I received from Hyundai of Chantilly on a warranty repair was the worst I've ever experienced. The engine on my 2020 Santa Fe failed after 47000 miles and the engine needed to be replaced under warranty. It has been at Hyundai of Chantilly for over 30 days and counting.

I had gone to Hyundai of Chantilly in VA. I went due to having condensation in my headlights, and having my driver seat loose while making a left turn. they’ve replaced under warranty and tighten the bolt to the seat. They test drove my vehicle without letting me know they needed too, rear driver side window is cracked. They said it was in the fine print, common courtesy would be to let me know. While they were fixing the headlights, they had broke the front bumper bracket. My bumper is no longer sitting flush to the rest of the car. They didn’t tell me at all, they gave me my keys and said “good day.” I saw before I even got in and brought the issue to the service managers attention. He said he will not fix it but will get a price quote, he also stated that it was not his responsibility. I said no sir, I showed him a picture before it was dropped off and he backtracks and says the owner before me had broken it and got it glued and fixed. I called the service manager multiple times and yet he does nothing to help me fix the issue the dealership made. My experience was the worse customer service ever, makes me regret Hyundai and whenever someone asks me about the vehicle I tell them to stay away from the brand. It sucks cause Hyundai is getting the bad name because of the dealership not taking responsibility for what they broke.

Brought a vehicle last week and the car stayed in the service department longer than I personally had it. The battery died within 48 hours of purchase and the hub bearing was bad under the driver side. I was told to bring the car in to take a look since I just bought the car. I had a loaner until the repairs were completed. I got a call tonight telling me that the battery was replaced and they were not going to fix the hub bearings because it didn’t hinder Virginia inspection to pass. I was confused considering I brought it to the dealership attention.the repairs. They saw a concern and failed to fix it. I haven’t had the car for a week and I had my financial institution to purchase the vehicle. I find it dangerous that the dealer can just take your money and not repair minor issues. This was my first experience purchasing from a Virginia dealership and this was a bad taste in my mouth. It was only fair that ALL repairs brought to their attention within 48 hours be repaired and not just choose which ones. I would definitely not recommend a place that only takes care of what they want due to the cost. Used cars deal is based off of gross after the sale is completed. The idea that you don’t want to do a chargeback because you don’t want to lose money disturbs me. The customer is not always right but will be preyed on if you don’t have an honest set of people that are looking out for the best interest of the customer. I would suggest for people to do their research before coming to this new/used lot. Although I came across nice people, the communication was sub par for those who didn’t care.

Purchased a car and before I signed the paper work and financed I was assured that the car wld be repaired now 2 mths later I paid for the repair. Yself and was told I'm out of luck. Over 1grand paid out of pocket.

The inside door handle on the passenger side cracked and became inoperable. I called the Chantilly Hyundai. I explained the problem. They said they would look to see if the part was in stock and call me back, then never did. I called back several times and was hold for too long a time. Two days later I finally got through and was able to make an appointment. I arrived on time for my 2pm appointment. I again explained the issue. They said they would take a look at it. An hour and half later they came back to confirm the broken handle, but said they did have the part in stock. I approved the repair. I was surprised at the bill, $409., of which $395 was for labor, it only took an hour to replace the part. I was also charged $45 for shop fee. I asked about the charges and was told that is what they are. To me this is outrageous. I will look again for another dealer. I had a similar experience at the dealer in Manassas.

I would like to file a formal complaint against Hyundai Blue Link they are the worse! They promised to reimburse me for the cost of my battery, and I never received a check in the mail. First, they sent it to the wrong address: 24727 Tribe Square, Apt 201 Dulles, Va 20166, I found this out on my own after I asked Hyundai Dealership of Chantilly to correct my wrong address they had on file, twice I've asked them at the dealership in person and they assured me they will correct my address on file. Then I received an email on 12/08/21 from Hyundai Blue Link stating they've corrected my address to my correct address of 24600 Tribe Square Apt 205, Dulles, Va 20166 (or Sterling, VA--it's the same destination) It was told to me it takes 10 business days from the date the check was mailed out, but I have yet to receive any check from them. I've called Hyundai dealership and Hyundai Blue to try and get an answer from someone, but nobody is able to tell me anything except they've sent a National Alert to everyone, and a Case Manager supposed to be calling me, yeah right!!!!! I'm still waiting for a call since Monday 12/27/21. They have lied to me since 11/19/21 stating a check has been mailed out for the re-imbursement of my battery. I've sent them a copy of my receipt as instructed to do but still nothing in the mail. One representative even told me they mailed the check UPS, well UPS probably is in Mars somewhere because I still haven't received any check in the mail. I would like to report fraud and liars for promising me to send me this check in the mail. My Case #: 18908856 I think I deserve and answer as to where is this check??????

This review is about the service department on Saturday, December 18th. I have been a loyal customer since 2016 when I had a Hyundai Equus. I had that car for almost three years and traded it in in December 2018 for a Tesla Model S. At the time I asked the service advisor, Ashley, if I could bring the Tesla in for minor services like alignments and tire changes/rotation and she assured me that I could. The nearest Tesla repair facility around that time frame was in Tysons Corner, which wasn't very convenient for me since I live in Leesburg. I want to say that Ashley and Shaun have always been very nice and helpful every time I've been there. They recognize me when I come in and say 'Hi, Mr. G'. Back then, they used to do a follow up surveys and I always gave five stars. I showed up on December 18th at about 08:55 to drop of the car. The service advisor I dealt with was Eddie. Immediately he seemed annoyed for me just being there. I told him I had a 09:00 appointment to get the tires replaced and for a four wheel alignment. He didn't seem to believe me that I had an appointment. He kept sighing and acting annoyed while he looked me up in the system. I said Kendall scheduled me and I showed him the email confirmation I got. Then, Eddie said that they'll do it, but it won't happen until the afternoon. I was taken aback by this because I've made appointments before and usually the work is done within two to three hours of it. Four max. I said what's the point of making an appointment for the morning if the work won't get done until the afternoon. Would you go to a 09:00 dentist appointment and then be told you won't be seen until the afternoon and have to wait all day in the waiting room? Now, I have to reschedule plans and figure out the logistics of getting home because I'm not sitting in the waiting room all day. Luckily my brother offered me a ride, which took an hour of his time. I thought about it and said go ahead, take my car and I'll pick it up in the afternoon. Eddie said they close the service department at 16:00, but the sales room doesn't close until 18:00 and they could get my car for me if I couldn't get there before 16:00. So, around 15:25 I still haven't heard any status of my car. I called and spoke to Kendall. He put me on a brief hold while he spoke to the master tech. He then said the master tech did not feel comfortable changing the tires on my car because he's not Tesla certified. Now, here's where I get upset. That shop has replaced the tires on my Tesla three times in the last two years. Another thing the master tech said that infuriated me was that he wasn't comfortable dealing with Tesla valve stems. The valve stem was installed by that shop. It was their valve stem. All of this is in my car's service history. Tesla wheels and tires are no different than any other wheels or tires. I feel like they messed something up in scheduling me and didn't want to admit it. I told Kendall to put my tires in the trunk and I'll be there within an hour to pick up my car. He assured me that the car would be ready with the tires in the trunk. I get there and he gives me my key and again assures me that the tires are in the trunk. I go out to my car, open the trunk and the tires are not there. I go back in and tell Eddie that I want my tires so that I can leave. He gets them and helps me load them into the trunk. I'm not writing this to get compensation because no money was lost, but my time was wasted under the pretense that their shop would perform the services that I requested. From here on out, I will never do business with that shop. I left with the feeling of take your tires and leave us alone. We don't want your business. My advice if you must go here to get your car serviced is to avoid if at all possible Kendall and Eddie. Kendall is clueless and is just full of excuses which he knows are BS. Eddie just doesn't want to be bothered and actually help anyone unless it's to get them to leave.