ComplaintsforOurisman Chantilly Toyota
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
IF I COULD GIVE YOU NO STARS I WOULD. I WILL NEVER EVER BUY ANOTHER TOYOTA EVER AGAIN. I purchased the 2022 toyota ******* ***** in Dec from the Fairfax location. I was very happy with the car until about 5 months later when one of the blue-tooth functions just stopped working. I can use my car play for music & for the navigation, I can use the ********* for receiving & sending text messages & I can use the ********* to make calls, however, all of a sudden when I am on the phone & I use the touch screen or the button on the wheel the phone call will not disconnect. I have to go into my phone & turn off the ********* for it to disconnect the call. I paired my son's phone & it also does not work. I went to chantilly location to see about this issue & they tried for 3 hours to update the software. Even after all that they said it still did not work. I was told from the service dept they would have to put in a ticket w/ toyota for a fix. I called Toyota several times to report this issue. Every time I was told we are working on it. I am now told that they can't & will not fix this issue. They said that it has to be a problem with my phone. They want me to uninstall all of my apps, texts & pic to see if that is the issue. Toyota COULD CARE LESS about this problem. I am going to sell this POS & buy a WHOLE NEW CAR SOMEWHERE ELSE.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.