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Find a Location

Alpha Industries, Inc. has 1 locations, listed below.

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    Business ProfileforAlpha Industries, Inc.

    Online Shopping

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Chantilly, VA 20151-4211
    BBB File Opened:
    2/25/2019
    Business Incorporated:
    1/1/2018
    Type of Entity:
    Corporation
    Contact Information

    Customer Contact

    • Mr. Mike Cirker, CEO
    Additional Contact Information

    Fax Numbers

    • (703) 378-4910
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    3 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    tom A

    1 star

    05/24/2022

    Lindsay , the customer service from Alpha Industries Support go against what was on there website that say "An exchange requires the original order to be returned within 14 calendar days. If we do not receive the original item within 14 calendar days, the payment method on file will be charged the full amount of the order. Please note: Any exchange orders are only available for return and cannot be exchanged a second time."But no where it say you have to go through the process on the website link where it say your return & exchange to get it exchange also the website stated "You may also choose to mail the item back using your own insured, trackable method. In this case we will not deduct the $11 return label fee. Please ship your return package to the address below, referencing your order number on the return label." Which I did cause it seem more easier for me. She emailed this after I stated can get a exchange if not a refund "You would have had to initiate an exchange on our website and used our return label in order to do an exchange. At this point, we will refund you for your return and you can place a new order for the size medium at your convenience. Which confuse me cause if that the case why even let the customer have a choose in the matter of exchange or return item back cause there nothing saying you have go through there website to get a exchange item.

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