Reviews

Review Details

• Review fromMark R

  Date: 04/12/2025

  1 star

  Mark R

  Date: 04/12/2025

  I've had this company for two years. They come around and clear a few cobwebs every other month and do basically nothing. I noticed a problem under my deck with mud ****** wasps nesting, so I called for service. First the service guy shows up early morning (8:30AM) after I was given an afternoon window (3-6pm). Then I showed him the problem under my deck. At first he kept saying, "I don't see any nests (There were about 3 in easy view but many more). Then, I showed him exactly where to look. He said, "Oh it was mud daubers -- It rained last night; they are gone." That was total BS. Rain does NOT make them leave their nests. Then, he said oh we cannot treat that because I cannot stand up???" What? I said you need to spray the nests to kill the insects. He then said: "I can't just go under there and spray ******nilly." No, I don't want you spraying all around "******nilly," just on the nests to kill the insects. In summary, it was clear this person had no incentive to handle a problem. Any type of problem or difficulty and they are like: "Sorry, Nope cannot do that, not part of our contract/service. They are used to just showing up and saying they did something. I paid for service for two years, but they won't get another dime from me. That's for sure.

  EcoShield Pest Control

  Date: 04/16/2025

  Hi ****,

  Thank you for taking the time to share such detailed feedback about your experience. We understand how frustrating it can be when expectations arent met, especially after being a customer for an extended period. Your concerns regarding both the scheduling issue and the handling of the service visit are important, and wed like to ensure this is reviewed thoroughly.

  Regarding pest issues like mud ****** wasps, our technicians are trained to assess each situation individually while following safety protocols and service guidelines. That said, its clear from your message that the service you received didnt align with the level of responsiveness you were expecting.

  We appreciate your commitment over the past two years and want to ensure your concerns are fully addressed. Please reach out to us directly at ******************************** with your account information so we can further investigate and follow up appropriately.

  We value all customer feedback, and yours helps us continue to improve.

  Via I.

• Review fromChris A

  Date: 02/25/2025

  1 star

  Chris A

  Date: 02/25/2025

  Terrible company, terrible service. Currently dealing with a mouse infestation despite paying pest protection including mice for 4 years. Company refusing to assist despite them never having used any products to deter mice. They have also been avoiding letting me speak to management. Literal contract violation and false advertising for the types of pests they claim to remediate. To top it all off they offer a separate service up-charge to remove the mice despite never having treated for them in the first place. This issue of mice in my home has been going on for month with zero progress from Ecoshield. TLDR: Use a different pest company who will stand by their guarantees and contracts.

  EcoShield Pest Control

  Date: 02/26/2025

  Hi *****,

  Thank you for bringing this to our attention. We take concerns like yours seriously and want to ensure you receive the service and support you expect. Our goal is always to provide effective pest solutions, and wed like to review your account details to better understand the situation.

  Please reach out to us at ******************************** so we can work toward a resolution. Our team is happy to look into your service history and clarify any aspects of your agreement. We appreciate the opportunity to make this right and look forward to assisting you.

  Customer Feedback Team

• Review fromCarolyn D

  Date: 01/29/2025

  1 star

  Carolyn D

  Date: 01/29/2025

  Ecoshield Came all summer, and even though they were out of here in five minutes I did not complain because a few of the technicians did stay and tried to get Rid of the mosquitoes, flies and ants. I never once had them come inside and do any extra work for me. When they set up an appointment they always texted me To make sure I would be home. They set up an appointment for November 21, 2024 but they didn’t text me, they emailed me and since I don’t open my emails every day I did not realize I had an appointment Until they came knocking at my door. It was very cold that day and raining so I told them it wasn’t the time to put anything on my lawn under the circumstances And there were no flies and mosquitoes out. Well they kept harassing me to set up an appointment when I looked on their website they say that mosquitoes ants and flies can be treated from April through October, This was November 21, it’s winter! Then I told them they could come back in the spring time and when they kept calling me I told them I was canceling. when the young man sold me the package he said if I’m not satisfied I can cancel they have been harassing me and sending me bills for $150 for cancellation fee. Stay away!

  EcoShield Pest Control

  Date: 02/21/2025

  Hi CR,

  Thank you for sharing your experience. We want to ensure that every customer feels valued and heard. Our service schedule is designed to provide year-round protection, including winter treatments that help prevent future pest activity. We always strive to communicate appointments clearly, and we appreciate your feedback regarding the notification process.

  Regarding your agreement, we take extra steps during signup to outline the terms, including service expectations and any applicable cancellation fees. Wed be happy to review your account and discuss any concerns further. Please reach out to us at ********************************* and our team will work with you to find a resolution.

  We appreciate the opportunity to address this and hope to assist you further.

  Customer Feedback Team

• Review fromThomas G

  Date: 08/31/2024

  1 star

  Thomas G

  Date: 08/31/2024

  EcoShield is a scam business claiming to provide treatments that keep pests from your home. You are charged a premium for chemicals that you can buy at any hardware store and they fail to adequately apply them to keep pests from your home. Then if you try to end the service, they hound you relentlessly via emails, phone calls (messages) and texts, asking you to call them. Then when you call to cancel, they badger you over and over without getting them to stop service.

  EcoShield Pest Control

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your experience. We are concerned to hear about your dissatisfaction with the service and the communication you received. Our goal is to provide effective pest control using professional-grade products, and we regret that you feel the treatments did not meet your expectations. We also aim to ensure that the cancellation process is clear and respectful, and we apologize if this was not your experience.
  
  We would like the opportunity to review your account, address your concerns, and ensure that your requests are handled properly moving forward. Please reach out to us at ******************************** so we can work towards a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromMichael F

  Date: 08/22/2024

  1 star

  Michael F

  Date: 08/22/2024

  This is the worst business I have ever dealt with in *********, ********. They are terrible, not responsive, and a mess to deal with. DO NOT USE THIS BUSINESS. They were not responsive for three weeks! They totally broke their contract and then when I cancelled the contract they charged me $150 for nothing. All attempts to arbitrate with them via phone and email was answered with poorly worded spelling and grammar. This is not a serious business and should be ashamed of their business model that promises big and then does not deliver, only to collect that $150 from anyone willing to listen.

  EcoShield Pest Control

  Date: 10/10/2024

  Hi *******,

  Thank you for sharing your experience with us. We sincerely regret that you feel our service did not meet your expectations, and we take your feedback seriously. We strive to provide timely responses and clear communication with all of our customers, and its concerning to hear that this was not reflected in your experience. We want to ensure that all billing and contract terms are handled fairly, and were sorry to hear about the frustration this has caused.
  
  Please reach out to us directly at ******************************** so we can review your account, address any misunderstandings, and work toward a resolution. We appreciate your feedback and the opportunity to make things right.
  
  Best regards,  
  Customer Feedback Team

• Review fromKim N

  Date: 08/02/2024

  1 star

  Kim N

  Date: 08/02/2024

  EcoShield Pest Solution is a scam.. please dont fall for these guys, they came to my house knocking at the house so many times and act very nice with all the promises but they dont keep there words after the the first treatment my house for weeks ants still came in and eat my dog food.. they promised if I call they will came back to redo the treatment for me for free but when I called the company its a different story they refused to comeback they lied to me they dont care for customers at all so I canceled the service and they threatened me if dont pay for $151 cancellation fee they will send me to the collection company. This is disturbing, cruel, awful and dishonest and irresponsible company that I had ever seen before.

  EcoShield Pest Control

  Date: 10/10/2024

  Hi ***,

  Thank you for sharing your experience. We are concerned to hear that you felt misled and that the service did not meet your expectations. We strive to ensure that all of our customers are satisfied with their treatments, and we regret that your pest issue persisted. While we aim to communicate clearly about service terms, including any follow-up visits and cancellation fees, we apologize if there was any confusion regarding these details.
  
  We would appreciate the opportunity to review your account and work towards a resolution. Please reach out to us at ******************************** so we can look into this further and address your concerns directly.
  
  Best regards,  
  Customer Feedback Team

• Review fromSANJAI PRABU G

  Date: 07/05/2024

  1 star

  SANJAI PRABU G

  Date: 07/05/2024

  BIG SCAM and FRAUD These guys were behind me(knocking the door on every month) though I clearly told them several times not to approach my house.Out of frustrations and to avoid them permanently, I accepted their one-time service. But they haven't told me that it's a yearly contract. Now, they are literally block mailing and threatening me to pay $200 more to completely cancel the service. This is ridiculous and height of cheating. PLEASE STAY AWAY FROM THIS COMPANY.

  EcoShield Pest Control

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your experience with us. We are sorry to hear about the frustration youve encountered and take your concerns seriously. Our goal is to provide clear communication about the terms of our services, including any agreements and cancellation policies, and its concerning to hear that this was not your experience. Wed like to look into your account to ensure that the situation is handled fairly and address any misunderstandings regarding the service you received.
  
  Please reach out to us at ******************************** so we can work towards a resolution. Your satisfaction is important to us, and we are committed to addressing this matter promptly.
  
  Best regards,  
  Customer Feedback Team

• Review fromRaymond S

  Date: 06/17/2024

  1 star

  Raymond S

  Date: 06/17/2024

  ECOSheild will not stand behind they agreement that they will retreat if the bugs get out of control we have more bugs now than we did before they started treating our house. **************** will hang up on you and refuse to support your request. **************** told me it was my fault we had the bugs and that we had to wait the full time for treatment and they will not support retreat in the house because it was our fault we had bugs. I tried to explain to them that these bugs are normal here in the ************* and that we need a Retreatment.

  EcoShield Pest Control

  Date: 10/10/2024

  Hi *******,

  Thank you for bringing this to our attention. We understand how frustrating it must be to deal with ongoing pest issues, and we take your feedback seriously. Our goal is to provide effective treatments and stand by our service guarantees, including re-treatments when needed. It's concerning to hear that this was not your experience and that our customer service team did not meet your expectations. 
  
  We would like to review your account and ensure that any issues are addressed properly. Please reach out to us at ******************************** so we can work towards a solution and ensure you receive the support you need.
  
  Best regards,  
  Customer Feedback Team

• Review fromMichael J

  Date: 06/13/2024

  1 star

  Michael J

  Date: 06/13/2024

  Company Came buy and I asked him how would I know they were going to be able to get ride of the bugs I had. I told them I would try them and then cancel if I did not see a result. They said nothing about a 1 year contract. In fact looking at the copy of the contract it is on the last page all by itself. There are still sugar ants crawling all over the place with eggs everywhere and if they cannot kill sugar ant I am not sure how anything they do will kill anything. My youngest got 19 bits in one day just out on the back deck. I told them to cancel their services and they said I had to pay for the discount they were giving me. They never told me about have to pay for services that they added for "free" if I cancelled. This was sold to me as a bi monthly service and so they made it sound like I could cancel. Of course they did not mention fees. Very very bad company practices. They advised that I continue for the full year and threatened to send me to collections. Ya I sure want to still with a company who's product does not work, but treats there customers like this and sells them on something without telling them the full picture. I 12 months required should be right were you are signing. They told me I had to sign so they could charge my card. Nothing about a 1 year commitment. they deserve zero stars.

  EcoShield Pest Control

  Date: 10/10/2024

  Hi *******,

  Thank you for sharing your experience. We understand your frustration and regret that you feel the terms of your service were not communicated clearly. At Ecoshield, we aim to provide transparency about our agreements, including any contract commitments and fees, so its concerning to hear that this wasnt your experience. Regarding the issues with sugar ants and other pests, our goal is to provide effective treatment, and were sorry that youve had ongoing issues.
  
  Wed like the opportunity to review your account, address any concerns about the contract, and ensure the pest problems are resolved. Please contact us at ******************************** so we can work toward a resolution. Your satisfaction is important to us, and were committed to making this right.
  
  Best regards,  
  Customer Feedback Team

• Review fromAmber A

  Date: 03/15/2024

  1 star

  Amber A

  Date: 03/15/2024

  EcoShield is clearly a predatory business preying on the unsuspecting by dropping by homes unannounced to recruit new clients with false promises to lock you in to a contract. I didn't have an opportunity to look up reviews or their service history before signing a contract when they showed up on my doorstep. I agreed to this contract if they'd be able to stop by the following day to perform their first service. The technician knocked on my door at the scheduled time the following day. I ran down, saw him as he was walking on the sidewalk and waved. We both acknowledged each other and I walked back inside leaving the door ajar for him to enter, which I assumed would be within seconds, but he never came back. I never left the premises and the backyard isn't accessible without me opening the gate, so there's no question the service was never performed. I called to speak with Ethan, the representative that signed me up to question what happened, and he said the technician performed the service on the front yard, which I knew wasn't true, but even if it was, it in no way explains why the rest of the home wasn't treated. I didn't receive a call to reschedule the service and saw thereafter that the charge had been put through on my CC. Given this experience, I called to cancel the service and requested a full refund having no desire to conduct business with a company that operates unethically. After several 30 minute - 1 hour phone calls with representatives, I was told they'd need to get back to me once they spoke with the local office to ensure the service wasn't performed and demanded proof of the service not being performed before they'd consider giving me a refund, which I of course was unable to provide. Their MO became clear at this point and after reading other online reviews I saw this is their pattern. EcoShield wants to lock you in to a contract, perform poorly or not at all and refuse to cancel the service without payment, including cancellation fees.

  EcoShield Pest Control

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. We regret to hear that you feel our service did not meet your expectations and that the situation was not handled to your satisfaction. At Ecoshield, we strive to provide transparent service, clear communication, and professional treatment at every step. It's concerning to hear that there was confusion surrounding your initial treatment and that your concerns about service completion were not addressed appropriately.
  
  We would appreciate the opportunity to investigate this matter further and ensure that your concerns are resolved. Please reach out to us at ******************************** so we can review your account, address any service-related issues, and work toward a fair solution.
  
  Best regards,  
  Customer Feedback Team