Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After many visits you have not eliminated the one pest problem we have. The salesperson I spoke with when signing up said I can cancel anytime without penalty. The salesperson I spoke with when signing up said it was a quarterly subscription of $49, but you are charging me $49 monthly.The last service did not show up yet, I received an email saying they did. Nobody entered my home on 11/23 so this is a lie. I called to cancel on 11/28 and was told someone would call me back within five days, nobody did so I just called again. The agent I spoke to was bullying me when trying to cancel the service contract.

  Business Response

  Date: 05/12/2023

  To whom it may concern,
  
  We received the complaint from Ms. ***** ********* regarding her dissatisfaction with our services and
  requesting a refund. Ms. ********* signed her service agreement with us on 5/31/2022. We serviced
  the interior and exterior for her initial service on 6/02/2022. The contract that Ms. ********* signed
  was for quarterly services with billing of $49.00 per month as stated in the contract. The terms of the
  agreement stated that cancellation of the agreement prior to completing the one-year term would
  result in an early cancellation fee of $150.00. Ms. ********* received all services that were scheduled
  prior to her request to cancel on 11/28/2022. Ms. ********* made another call to our office on
  12/06/2022 and spoke with a representative who explained the terms of her agreement and closed out
  her account as she requested.
  
  In conclusion, Ms. ********* signed a service agreement agreeing to pay $49.00 per month and $150.00
  if services were terminated early. There was no communication from Ms. ********* regarding
  dissatisfaction with our service. We closed her account and waived the cancellation fee. In addition, we
  waived all invoices after 9/02/2022, therefore no refunds would be due. We would like to consider this
  matter closed.
  
  
  Kind regards,
  ****** ******

  Green Pest Services

  Customer Answer

  Date: 05/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: ************ runs deceptive business practices by describing the payment schedule as "quarterly" but actually charging "monthly".  This practice should be stopped immediately and all contracts with customers so be amended to reflect this, and given the option to exit without penalty.  I am prepared to escalated this further with consumer protection agencies in all jurisdictions.  
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/10/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Green Pest Services on 11/19/2021 to care for a mice problem inside my home. They came the first day, moved appliances from my kitchen, and did a good job placing traps. I mentioned to the representatives that my issue was inside my home; however, after paying them $475.00, they insisted that the problem was outside and never again did anything to check my kitchen. Last month, they had scheduled an appointment to come back. However, they never showed up for the work. I've been telling them that the problem is not outside but inside my home. I got a call from a representative today, and they are charging me $150 for a contract cancellation fee. My contract mentioned that at any time, if I were not happy with the service, they would refund the last service fee of $125. I am not satisfied with their service; I am asking them to refund me the final payment of $125. and I will not pay a cancellation fee of $150.

  Business Response

  Date: 02/13/2023

  February 2, 2023 
  

  To whom it may concern,  
  

  We received the complaint from *** ***** ******** regarding his dissatisfaction with our services and  requesting a refund of $125 for the last quarterly service charge and to waive the early cancellation fee  of $150. *** ******** entered into an agreement with us on 11/19/2021. We serviced the interior and exterior on 11/19/2021. We contacted the customer on 11/22/2021 to check on the activity and go over  the terms of his service. He said that everything was fine on the interior of his home and we reminded  him of the warranty and to call us if anything changes. We serviced the interior of the customers home  again on 12/13/2021. For the next 3 months we did not receive any communication from *** ********  informing us of continued activity. We returned for his next service on 03/04/2022 and serviced the  exterior of the home as we were contracted to do. On 06/01/2022 *** ******** contacted our office to  cancel his services due to not having any issues. He stated that his HOA takes care of the exterior service  and the interior issues were resolved with the first treatment.  
  

  *** ******** did not fulfill the terms of his agreement. He never made us aware of any dissatisfaction with the service or ongoing issues, therefore, the money back guarantee would not apply. He told us  upon cancellation that his issues were resolved and that he no longer needed the service which is why  the cancellation fee was applied and charged. 
  

  In conclusion, there has been no communication from *** ******** for the duration of the services. Per  the terms of our agreement, *** ******** paid for the services that were rendered as well as the early  cancellation fee that applied due to non-completion of his contracted services. No refunds would be  due. We would like to consider this matter closed. 

  Kind regards,  
  Alyssa R*****  
  Green Pest Services  
  ###-###-####