Business ProfileforHorizon/Bathselect

We purchased 2 identical faucets produced by this manufacturer to use on our double vanity. Both faucets were installed in Jan/22. One faucet's finish has a manufacturer's defect which is causing it to deteriorate while the other faucet remains in good condition since it was finished correctly. This shows a manufacturer's defect only on one faucet.As per the manufacturer's website (https://www.bathselect.com/BathSelect-Warranty-Information-s/341.htm), there is no reason this should not be exchanged under their warranty:- "Bathroom fixtures will be free of all defects in material and workmanship that would impair the intended and proper use of the product as well as warrants against deterioration of the products finish for as long as the original purchaser owns the home in which the product is originally installed"While trying to email with the manufacturer to resolve the issue, they stated their website also says: "The above warranties do not cover labor charges or damage resulting from improper maintenance, repair, cleaning or installation, misuse, abuse, alterations, or accidents". However, the above does not apply since the faucet was NOT improperly maintained, repaired, cleaned, installed, misused, abused, altered, nor had any accidents.Both faucets were installed at the same time, used in the same double vanity, with the same water supply, cleaned the same way, and we use in the same frequency. I have attached a photo displaying the difference in the two faucets: one fine, and one deteriorating. I have also attached my email correspondence with the company trying to resolve the issue to which they have stopped responding after three follow-up attempts on my part.I would like to exchange the defective faucet.