ComplaintsforW&W LCP LLC
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Complaint Details
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Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Started work on March 23rd Did not hear back from the business between March 29th till May 15th After multiple attempts at contacting, on May 15th he said he has been sick and will show up on May 18th however he did not show up or respond again after that.We had a deal that I would pay 50% up front. I paid $21,000, however, the work was either incomplete or done incorrectly (i.e. purchasing residential grade equipment when commercial grade is required per the county and health department codes). I would say a total of 20% of the work was done. I would like for the business to give me $16,800 back for the unfinished work and wrong equipment that was purchased.Ive attached pictures of the equipment which states it is for residential use, and the unfinished state in which everything was left, as well as the estimate/contract that we agreed upon.Business response
05/24/2023
W&W LLC had a plumber they were working with and he stopped working (very ill in the hospital). W&W has worked out to get another plumber to the property to finish the plumbing portion. More than 20% of the work is done at the location. Contacting client to resolve issue. Walls were framed, sheetrock hung, sinks installed, we had to wait on another sink that is coming. The refrigerator or freezer that there is a picture of, we were not paid for to install or put together. The project is to be finished in July, it is only May.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.