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ComplaintsforJurisearch
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I cancelled my subscription with this company, and they continue to take money from my debt card. I would like for them to cancel my subscription and refund my debt card.Customer response
12/20/2022
I deeply apologize for not responding. I have been in the process of renewing my license and legislation has made a number of changes in the law. I was also going to call you this afternoon and got sidetracked. They have debited my account again. There was never a contract signed for the use of Jurisearch services. I can download a copy of my bank statement showing the three times that they have taken money from my account after I asked them to cancel the service.Please let me know if I should send and I will get it to your tomorrow.Thank you for the follow-ups.Sincerely,******************************Customer response
12/20/2022
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Jurisearch regarding complaint ID ********.
I deeply apologize for not responding. I have been in the process of renewing my license and legislation has made a number of changes in the law. I was also going to call you this afternoon and got sidetracked. They have debited my account again. There was never a contract signed for the use of Jurisearch services. I can download a copy of my bank statement showing the three times that they have taken money from my account after I asked them to cancel the service.Please let me know if I should send and I will get it to your tomorrow.Thank you for the follow-ups.Regards,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.