Business ProfileforWorldStrides

I signed up my son **** to join an Italy/****** trip with the ***************** of ************************, set for travel of 10 days in July 2025. The trip was connected to Explorica travels by Worldstride, where all payments went through. I paid for the cancel anytime insurance. The total I had paid in was around 1200-1300 dollars with the deposit, insurance and the payments I had made. My son ultimately decided to cancel and I made the cancellation with the travel agency connected to the trip: Explorica educational tours, through Explorica by Worldstride travels. The cancellation on my end was made the end of April and went through on their end beginning of May. I contacted Explorica around May 21 to check on the status of the processing of cancellation and was informed that I will be seeing a reimbursement of 1 payment made via my debit card and the remaining balance to be issued via a check. The refund to be issued was in the amount of $672 after the non refundable deposit and the hefty nonrefundable cancel anytime insurance of over $400-that was NOT made aware in my contract agreement. Fine, I'll swallow that if I must. Since then I have called multiple times and have received multiple varied responses on when the supposed check had been sent out. (Now, there is no reimbursement on card but a full issued check.) Attempting to speak to a supervisor has been unsuccessful. I remain on hold for nearly an hour each time before they respond that the supervisor will call back (which never happens). It is now 7/3 and I am still waiting for a refund. My latest update is if I opt to have it reissued through **** it will take up to 3 weeks for it to process and another 3ish weeks for delivery. This is ridiculous.