ComplaintsforUmansky MBOC, LLC

• Initial Complaint

  06/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I got new tires from the Mercedes Benz dealership on April 3, 2023, and was very pleased with how quickly they got me in, the service, etc. When I dropped off my car, I was told that there was a rebate offer going on with Mercedes that I could get a $200 **** Card. I took the information, filled it out, and then printed out my Tracking Number **********. I checked back on the website a month later and then two months later, and it said that the order was being processed. I checked back today and it says "No offers found. Please check your information and try again." The *** is *************************************************. I called my local dealer to ask for help. They said they could not help me.

  Business response

  07/06/2023

  This dealership is now owned by FLOW Automotive, and all management is their own. Please remove me from any notifications and correspondence. 

  Thanks, 

  ***********************;

  Customer response

  07/09/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My complaint is that a rebate that Mercedes Benz of Charlottesville offered to me in April of this year, 2023, was never received and that when I called Mercedes Benz of Charlottesville, they did not help me out with this. If I cannot contact this dealer to help me, who can I contact? When was it bought by Flow? In the past month? This seems odd. I looked at their website and see no evidence of this. *****************************************

  
  Regards,
  
  *****************************
  
  
  
  

  
  

  Business response

  08/07/2023

  This concern was resolved last week, successfully. (Customer received
  her virtual rebate)

  Thank you,

  *********************************

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1/3/23: Took car in for timing belt replacement, ************ replacement, alignment, oil change & bulb replacement ($5,689.21.) Returned day after pickup (1/20) since car wasn't calibrated, dealership admitted to error. Returned on 1/27 due to malfunction error. *********************** stated car needed to be recalibrated (car calibrated on 1/20) & no other warning lights were on. When I picked up car on 2/11, check engine light was on dashboard within 2 minutes of leaving dealership. Car immediately returned to dealership. ********************* took car to the back and within 15 mins stated car was good to go with no check engine light. After getting in car, check engine light was still on as soon as key was turned. Car left at dealership. 2/22: ***** stated car needed new ME control until & car had misfire on Cylinder 2-3. 2/23: I emailed ***** to proceed with installing new unit, retain old ************ old unit in trunk. ***** confirmed "Will do." 3/4: paid $2,999.98, old ME unit not in trunk, as requested. ****** stated due to $250 core fee, dealership did not keep old unit. By this point, old unit had already been sent offsite. At no point did I receive any communication whether I would like to accept + pay core fee to keep old part. I was never given an option. Also, invoice stated misfire on cylinder 3 and 4, which is different from what ***** stated on 2/22. 3/6: check engine light came back on even though ***** stated replacing ME unit would correct issue. 3/7: car dropped back off at dealership.I would like answers to 1. The car never had the check engine light on until visiting the dealership so why did the light coincidentally come on during time it was at the dealership? 2. Why was I told replacing ME unit would correct check engine light issue but it did not? 3. Why was there no communication about core fee in regard to the part I requested to be saved? 4. What are repercussions for dealership for violating VA law 59.1-207.4. to return requested parts?Thank you.

  Business response

  03/17/2023

  To whom it may concern, 

  This is our formal response to the above mentioned complaint. The vehicle has been repaired and is ready. All items have been addressed. Below are the answers to the questions. 

  The vehicle needed additional updates that the technician did miss at the time. 

  1.  Vehicle is high mileage, We changed Spark Plugs, and coils for her at no charge. Being that is the first step in the process. Because of the issue that arose coincidentally  after they completed multiple Maintenance Repairs on the vehicle. As a good faith gesture.
  
  
  2. Replacing the ME did correct the issue. Unfortunately the Technician did not complete the repair, never "Taught In' new ME. We completed the repair at no charge to the customer.
  
  
  3. There was communication, when they came to pick up the car they asked about part. My Advisor took them to the parts counter. Where she was informed it was over $200, and never completed the transaction to obtain part,
  
  
  
  4. They were offered core, denied to pay.

  If there are any other questions, please feel free to contact me directly. 

  Thanks, 

  Customer response

  03/17/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The dealerships response is false in regards to obtaining the old ME unit. At arrival to pickup the car, the old unit was not in the trunk. I came back inside and asked the adviser, ******, where it may be. My husband, ******, and I walked over to the parts department and asked 2 men to look for it. The parts man said the old ME unit had already been shipped out. ****** then proceeded to tell the parts man that she just took 2 photos of the old unit at 5:17PM the day prior. I then asked ****** to send me the photos after they could not find the old unit. At no point was I given the option to pay the core fee prior to the time of pickup nor at pickup since the old unit had already been sent offsite. I would like the dealership to provide documentation on when the dealership reached out to me asking if I was willing to pay the core fee prior to pickup and making that decision to send out the old ME unit without my consent. Thank you.
  
  Regards,
  
  *******************
  
  
  
  
  

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My **** mercedes-Benz SLK was towed by my insurance company to Mercedes of Charlottesville. That was done on October 6, 2022. The car was there for a week due to flood damage from where the top had leaked. After them diagnosing the car it was fixed after two weeks supposedly. The car sat on their lot for two weeks while I was away in ******* for work. They told me that it was the alternator and I told them that I didnt believe that it was the alternator. I went in and paid $1000 deductible and pick the car up. Fifteen minutes after I left the dealership I was on interstate 64 where the speed limit is 70 and the cars rear end slammed down, The car dropped to about 20 miles an hour, All the lights on the dash came on, the check engine light as well and a big puff of black smoke came out the back of the car. I then turned around and took the car back to Mercedes of Charlottesville to where ****** the service clerk told me that she would have it looked at again. This was in December 2022. To this day the car has not moved out of the same parking space that it has been in. I keep getting the runaround from them saying that their technicians are calling out or that the car has been looked at, but they cant give me a diagnosis yet because they havent figured it out when the car has clearly not been moved. I call every two days and they tell me something different. I have spoken to ****** and to ***** and they keep telling me that the car is going to be fixed. February 6, 2023, The car will have been at the dealership for three months. I asked to get a loaner car and they told me that they had to put me on the list. They keep telling me that theyre switching the car to a different technician. The first technician apparently called out 10 days in a row, and the second technician apparently broke his leg the day that he was assigned my car. Im not sure who can go without a car for over three months. I am writing you this to see if you guys can help me get my car fixed.

  Business response

  02/06/2023

  To whom it may concern, 

  The above mentioned complaint is a two fold scenario. The first issues that was covered by the insurance company has been complete. However the vehicle needs a new manifold, which is not covered by insurance. We have informed the customer that the manifold has been ordered. The customer has stated that he does not have the funds to cover the repair as of yet. We have ordered the parts and the vehicles can be repaired, however we are waiting for the customer to inform us that he indeed can pay for the job, and we will commence the work and finalize the 2nd repair. 

   

  Thanks, 

  ***********************;

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩