1 Customer Reviews
Review from Mark Michielsen
1 star01/14/2022
Five years and the Control Defrost Board went, ********* part number. Ampmor installed the part. Problem is after the part was in, Tony the technician told me that the part will be over ***** I understand the trip charge ect.. But not **** for a part??? After the shock I looked up the part and it is a *** part. Come to find out, Ampmor uses a Computer Program to figure out prices for them. They flat out refused to explain the percentage used or itemize, to show how they come up with that price. The Manager Dennis, attempted to talk over me, yelling on the phone and was the rudest person after I began to ask questions. Either he could not answer my questions or they are hiding cost to the Costumer, or both. I will never use Ampmor, there are some shenanigans going on and do not have the Customer in mind. The customer deserves to know what they are paying for. Manger Dennis said they use a flat rate system. That is a lie. The rate is dependent on the part and the computer program they use automatically puts in a surge charge, which is their profit margins. The customer has no idea what they are paying for.
Ampmor Electric Corp. Response
01/18/2022
It is unfortunate to receive such comments from a long time customer because he was not satisfied with our service on this day. We did everything in our power to make this customer happy, including offering to remove the part and leaving with out any charges, also he was given a *** discount on top of a Maintenance agreement discount already in place. We provide and quote to all our customers so they may shop around if desired. Mr. ********** would not be satisfied and was rude to our staff. For that reason we recommended he seek a alternative HVAC company to handle his needs as we were unable to satisfy him. Dennis
Customer Review Rating
Average of 1 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.