Business ProfileforPriority Acura

To whom it may concern. On October 17, 2021, I came in to Priority Acura's dealership to inquire about selling a *** ***** that I purchased in **** from your dealership. Prior to that, I purchased my 1st Acura, a *** and after that I have purchased two *** ****** from your dealership. A total of 4 cars. I am a loyal client of Priority Acura, which the service department knows me by name, ******** in particular. When I went into your dealership I was addressed by a few personable gentlemen but one in particular person by the name of **** ****** who approached me in a snide mannerism asking me if was I the one waiting for the quote on the car. I responded yes and he gave me the offer of ******* I felt the price was low considering ******'s offer was much higher. He asked me if I went somewhere else and I said yes. Then he asked me did I get a quote already and I said yes. Then he asked me how much and I didn't feel the need to disclose that information. Then with a nasty attitude he said, and I quote, " it doesn't matter to me anyway because it's not going to change my mind". WOW! Prior to that the other gentleman, ( salesmen ) who were selling cars were talking to me and asked me also how much I was offered for the car and I told them I didn't want to tell them and they were so polite about it and we laughed about it. No one was rude to me other than ****. I couldn't understand why **** ****** felt the need to address Me in such a manner being rude and nasty. I am a loyal customer of Priority Acura. When I left to go back to my car it bothered me and I went back in the dealership and explained to him why I came in feeling extremely disrespected and I asked for his business card. Then ***** condescending response was ... and I quote " my manager is sitting right here" making it clear he could care less about his actions. **** did not care about my feelings, neither my business. I have never been treated disrespectfully in a Priority Acura dealership like that all the years that I have been coming to your dealership and patronizing your business. What he didn't realize is that I was going to trade in my **** **** also using the ***** that ****** offered me for my **** *** to come back and put a down payment on the NEW *** truck. It also disgusted me that his manager did not even address the matter as I walked out disgruntled. All the managers that I've ever come across at Priority Acura over the years of me purchasing cars from your dealership have never treated me in such a way. I didn't need Priority Acura to purchase my car back, I just went to your dealership( my dealership) as a second option and I was OK with what price he gave me considering I had a higher offer somewhere else. It's the principal and how he spoke to me in a such a disrespectful and condescending way. He came across extremely ****** and disrespectful. I also will never purchase another car from Priority Acura as long as **** ****** represents your store. I feel this particular person **** needs to be reprimanded because I am disgusted and insulted. What's also shocking is that his manager is a woman, and I am a woman and she did nothing as I walked out . Management of Priority Acura has gone down since my first and past purchases and I know that I will never come back in the store to purchase another car again. The only thing I'll be doing is service simply because I love the service department representatives, however this gentleman by the name of **** ******* does not fit the status quo of the priority Acuras dealership in which I am a custom to. I am extremely disappointed. Please keep in mind that I have been your client well over ** years.
People are buying cars online and traditional dealerships should happy they have the business and be grateful for customers who come through the door like me.
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