ComplaintsforPriority Honda Chesapeake

• Initial Complaint

  04/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car from a seller on 2 Apr 2022. I took it to Priority Honda on 4 April 2022 to have the car checked over, get an oil change and a state inspection. I took the car back to Honda on 5 April to have the services Honda recommended completed. One of the services included putting a harness over the battery. On 11 Apr, I was on my way to the store and the car lost all power. I called a mechanic friend to look at the car. He discovered that the terminals on the battery were loose and that's what caused the car to lose power. Additionally, I noticed my maintenance light was on stating the oil was at 15%, even though I had just had the oil changed on 5 April by Priority Honda. After we got the car started, I went back to Priority Honda to find out if the oil was actually changed. My concern is that the service was not completed even though I was charged for it. I spoke with ***** and ******, service reps. ***** reset the oil counter in the car without ensuring the oil was ever changed. He then checked the oil to say it was fresh, but the guy I purchased the car from had changed the oil, and showed me the dipstick and the blue oil filter that he used when he changed the oil. The same blue oil filter is still on the car. How can I be sure that Honda actually performed this service when they didn't even bother to reset the maintenance light when the service was supposedly completed? Because of the issues stated above from what is supposed to be a reputable business, I find I'm unable to trust anything they say.

  Business response

  08/31/2022

  Business Response /* (1000, 5, 2022/04/15) */ The dealership places a high importance on maintaining good customer relations. If the customer is not confident that the April 4th oil change was properly performed, then the dealership's service department will be happy to provide another oil and filter change at no charge to the customer. The customer is asked to please contact the dealership's service department and make an appointment to have this done. Consumer Response /* (3000, 7, 2022/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Description: On 7 April I took my car in for service. One of the services suggested by Honda was Brake Fluid Service and System. I paid a total of ******* for the brake service and the brake kit. I went to a mechanic to have a different service provided only to be told that the brake fluid is low. I have had to file a complaint regarding an oil change that I was charged for but wasn't completed. I need to know how the brake fluid can be low after they replaced the brake pads and performed a brake service. At no time was I told that there was a leak or any issue. I paid a total of ******** to have all the services that Honda recommended for my car only to find that I cannot what they say. I want my money back for the brake service on the car so that I can have the service complete with a business I can trust. Business Response /* (4000, 9, 2022/05/03) */ The dealership's service department has not examined or performed any maintenance or repair work on this customer's vehicle since April 5th. The dealership has no knowledge of who examined or worked on the vehicle during the past month, or what type of work was done by any other facility. If the customer has questions or concerns about his car's brakes or brake fluid level, then the customer should please contact the dealership's service department and schedule an appointment to have the brake system, brake fluid, etc. examined and evaluated by dealership service department technicians. Consumer Response /* (4200, 11, 2022/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealerships ****, POOR,PERFORMANCE and corporate responses are an annoyance. I have my records and receipts and pics for what was done to correct/fix what I paid that Dealership to do. I won't be returning to have them touch ANYTHING else on this vehicle.

• Initial Complaint

  11/06/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from Priority Honda in Hampton early July 2021. The financial manager ****** ********* convinced me to buy an additional *** during the closing process. After returning home and reading over my documents, I realized I do not need the additional ***** policy. I also realized that it is cancelable within sixty days for a full refund. I returned to the dealership within three weeks to cancel the policy July 28. I could tell from *** ******* attitude that it was going to be a long run. According to the policy's cancelation clause and according to **** it is up to the dealership to refund the money to me or the financial institution who financed the loan on the vehicle. My deposit was big enough that returning ***** to me would have been returning some of my cash deposit. Nonetheless *** ***** ******** instructed me that the money would be returned to the financial institution and that it will take six to eight weeks. I am ok with all that. I called him on September 8 (six weeks). He told me there's only one person processing all the paperwork and that they have not gotten to it yet. I called after two more weeks, He gave me the same answer. I called the **** they told me Priority have not even processed my warranty for coverage. They told me that the dealership could simply refund the warranty money or they could process it then cancel it. I called ***** again September 28. He told me he is still waiting for the cancelation. I called **** October 5, they told me it was canceled September 15 and that a check was issued to the dealership. I called ***** to tell him what *** told me. He said Priority sent a check to my bank. I called him two weeks later to tell him that the bank never received the check. He said the check was lost in the mail they must cancel it to mail another check. We are in November, I am still waiting. I could easily drive to Hampton to pickup the check. I want my hard-earned money back. I am done playing game

  Business response

  01/04/2022

  Business Response /* (1000, 5, 2021/11/17) */ It appears this matter has been resolved & the customer has received what he wanted. The *** ******** was cancelled in mid-September and a refund check was subsequently sent to the car dealership. The car dealership then sent its payment check to the bank/entity which financed the customer's car purchase. Consumer Response /* (2000, 7, 2021/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive the refund

• Initial Complaint

  08/11/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car from Priority Honda on 6/15 of this year. On 7/2/21 my newly purchased vehicle was stolen, on 7/4/21 the vehicle was recovered. Unfortunately my vehicle was stolen again on 7/20/21 and was just notified of it recovery on 8/11/21. Priority Honda was working with me to get me into a new car since I had mailed my keys to my insurance and was waiting on the settlement. I paid them ***** deposit for a vehicle I was made to believe was already on the lot on 8/7/21. After I paid the deposit I was told the vehicle was still in transit. The following day on the 8th. I was notified by my insurance company that my vehicle had been recovered. At that point I had a vehicle I only needed new keys for, and the vehicle I was looking to purchase was still not in the area. I asked for my deposit back and was told they would call me back. I have never received a call. No paperwork was signed saying it was not refundable. Payment was made over the phone. I signed nothing.

  Business response

  10/15/2021

  Business Response /* (1000, 8, 2021/08/24) */ Priority Honda Chesapeake has communicated with this customer and has fully resolved the customer's concern.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩