ComplaintsforPriority Toyota
New Car Dealers
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Complaint Details
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Initial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchase a used vehicle from the dealership less than 120 days ago the vehicle has had mechanical issues with it from day one the company continues to deny any mechanical issues and refuses to fix the issues at their cost they deliberately waited until the end of my warranty to magically find something wrong with the car and now they want me to pay for the car had a cracked radiator when I was first purchase and it was supposed to be fixed then now the car continues to run hot the car has been taken back to the dealership over five times to no avail for repairs, the service adviser (*** ****** is VERY nasty to the customers..the service team continued to deny any issues with the car..now they have mysteriously found ****** worth of repairs that was supposed to have been fixed the first week of purchase...the car has had mechanical issues from the day it was purchased we were unable to take the car home after purchase due to repairs needing to be done ..this dealership took REAL advantage of a first time buyer in a desperate situationBusiness response
08/31/2022
Business Response /* (1000, 5, 2022/06/13) */ Used Car Sales brought in customer's vehicle to have cooling system repaired on June 2, 2022. Repairs were completed on June 3, 2022 at no cost to customer.Initial Complaint
06/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Bought 2 vehicles from Dealership within the last 30 days. They have not paid off the trade in vehicles yet, each time I call, I cannot get a answer on what's going on, nor if i leave a message no one calls backBusiness response
08/31/2022
Business Response /* (1000, 5, 2022/06/10) */ Good morning, Regarding the two vehicles purchased by the customers, two separate checks, #304310 and #304311, for the payoff amounts were cut and overnighted to the customers' credit union on June 1, 2022. Once received it usually takes 30-60 days for a payoff check to clear.Initial Complaint
03/30/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Spoke via phone to **** who was incredible on 3/29/22, he let me know they have ordered a few vehicles and has one I can get within 60 days but that they were high to demand. I went in to discuss more, and was greeted by the sales person **** who is very pleasant. I have purchased from business before, and have interacted with ****. Anyhow, I was encouraged to save my place in line as these are in demand vehicles. I paid ***** for them to not attempt to sell the vehicle to anyone else. I did not receive a copy of the buyers order or this agreement, and I emailed to capture this important info but didn't receive a response. The credit card receipt said I put a deposit on a ******** which is not accurate. After speaking with my financial advisor, they said it was best to seek a refund due to the finances and situation and cancel the transaction. I called in less than 18 hours to cancel the hold. **** stated the dealership does not refund the hold deposit, did not agree to speak with a manager. I was hoping the dealership in good faith with a good customer would remedy the situation by refunding the deposit. Unfortunately, I'm not sure the family will shop there again and I'm hoping the general manager will review this, as customers don't have this kind of money to throw away in this environment. I was unable to speak with a manager about this via phone. Thank you for your time. Again, this all happened quickly and I'd love for the ** to review.Business response
07/07/2022
Business Response /* (1000, 5, 2022/04/04) */ The customer signed a Buyer's Order at the dealership on March 29, 2022 to purchase a new **** ****** *** ** and paid the dealership ***** as a partial payment of the vehicle's purchase price. The customer also separately signed a specific provision in the contract acknowledging that the customer understood he was signing a legally binding contract and that the ****** partial payment submitted by the customer was not refundable and would be forfeited if the customer cancelled the order. Priority Toyota, however, places high importance on customer service. The customer is requested to please contact Mr. **** ***** General Sales Manager at the dealership, to resolve this matter. Consumer Response /* (2000, 7, 2022/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Spoke with a *** who rectified the concern. I really appreciate this, and appreciate the ** for understanding the circumstances as well. I agreed we will continue using them for our business in the future.Initial Complaint
03/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a **** ****** ******** from the ********** Toyota dealership and traded cars for a 2021 Rav4 at the Hampton Priority dealership on 12/28/2021. When I received the payoff letter from Toyota I contacted the dealership in ********** for the paperwork and after several attempts Walter ***** emailed me the paperwork on 1/25/2022. The paperwork was completed, scanned and emailed back to Walter on 1/26/2022 and when I followed up and after several emails with no response John ************ (2/3/2022) returned my call to determine that Walter had not submitted the paperwork for the cancellation. John sent the paperwork up and confirmed on 2/10/2022 that it had been processed. On 2/10/2022 Toyota Financial confirmed for me they had sent the money to the dealership. I did follow up and was told it could take a week to show and be processed. On 2/14/2022 I spoke with one of the finance team members who checked with the department that issued the refunds, it had not been processed and conveyed that the check was being printed today and would go out in the mail to my new address since I recently moved from ** to *** I have contacted the dealership 3/7-3/10 and no one has yet to call me back and I have at this time received no refund from the dealership with is just over ******* At this time I have no confidence that anything has been processed or printed other than Toyota confirming that they sent the proceeds back to ********** Toyota. I have also kept a detailed record of dates and who I spoke with in addition to commenting on their Facebook Page and chat to no avail.Business response
04/28/2022
Business Response /* (1000, 5, 2022/03/21) */ The check described by the customer was previously mailed to the customer's new out-of-state address. The dealership's bank records reveal that the customer cashed this check on March 15, 2022. Consumer Response /* (3000, 7, 2022/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealership had sent the check to the incorrect address and had ti send another. The accounting office representative treated me like it was my fault and that I was not providing correct information when I had all the details. The issue was resolved however it should have been handled much differently and their staff needs to be trained on the process and in customer service.
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.