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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased a Genesis GV70 in June 2023. Found cracked windshield/interior scratches & was assured any further issues would be handled. 4wks later, rear view bracket cover fell on me. Classic ******* **** **** stated whoever replaced windshield broke the cover & glued it in place. Several attempts were made to sales Mgr & General sales Mgr to address this issue. As of today, I have gotten no response & the matter is still unresolved.Business response
11/28/2023
Thank you for your feedback. This dealership is no longer Hall. It was bought out by ******** **** ****** Please contact them directly ***** ******** as all of the same people still work there. They should be able to help you.
Initial Complaint
11/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called in September 2022 and got an appointment for a Safety Recall for my Kia Sportage vehicle on November 15th. I explained the Recall letter I received, and Kia said they would fix it when I got there. I arrived at 9:00 am and did not leave until 12:30 pm for a service that was not performed. They told me everything else I needed but failed to fix the Recall. Nothing was done on my car and their explanation was that they did not have the parts. They gave me everything but what I came for. I think this is very unprofessional. I waited in the waiting room for three hours and everybody else that was in the waiting room left prior.Business response
11/25/2022
Unfortunately, with these recalls we had to inspect the vehicle, before we could order parts to complete them. It appears that there was a miscommunication with the customer when she first scheduled the appointment. We have received the parts for both recalls that we ordered, and the customer is scheduled to come in on 11/28/2022 to have them completed.Initial Complaint
07/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have an complaint with service and maintenance for my vehicle at Southern Kia Greenbrier. My last visit to Southern for work on My 2016 Kia Sorento was on June 9, 2022 when I brought my vehicle in for service, cost total over ***** According to the signs that are posted up in the dealership service department, upon each service rendered for customers there is a multi-point check system that is to take place, which includes, checking fluids, tires, etc. which I have great reason and proof that this was not performed. The reason for concern as to if the multi-point check was done is due to the fact that a week or so after picking up my vehicle, I began experiencing issues with my car such as my engine light was blinking and I looked under the hood of my vehicle and there was no was no oil in my vehicle and radiator reservoir was dry. When my vehicle was towed back to the dealership on same day the issues occured which was 06/27, I was emailed an estimate on 06/28 from advisor, Alexis for an entire new motor and diagnostics fee totaling ********** This incident was not neglected on the customer's end because if you look back through my service records, I have had my vehicle serviced timely for oil changes and any recommended services. My main concern is if the multi-point check was completed by service worker, Joshua ******* then at that time he should have noticed that the oil was low while performing the multi-point check. This was neglected by the dealership, and because of this neglect my engine has blown according to the service department. I was told that there was nothing they can do especially after 72 hours of the service and did not offer any solutions or help. I asked for an loaner car to get my family and I back and forth to work/school and was told no. Ive tried getting the warranties, I paid for when getting my vehicle during signing, to pay for repair and was denied. It has becoming a burden on my family without transportation due to this issue.Business response
08/19/2022
Business Response /* (1000, 5, 2022/07/21) */ Contact Name and Title: **** **** VP/ Fixed Ops Contact Phone: XXXXXXXXXXX Contact Email: *****@drivingsouthern.com I spoke with Ms. ******* 7/19/22. She had sent me an email. I got in contact with Kia District Manager and she was able to get the repairs covered under Warranty . I spoke to Ms. ******* 7/20/22 and informed her that the engine repairs were now covered under warranty and she was very happy. We ordered the engine on 7/20/22 but do not have and exact date of arrival for the parts.Initial Complaint
05/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was towed to Southern Kia-Greenbrier on 04/20/22. An appointment was scheduled by my sister (**'*** **** for 04/25/22. None of my calls or voicemails were being returned so my parents went up to the dealership on 04/27/22 only to find out that my vehicle was "lost" (there was no info put/saved in the system; my dad had to walk the lot to find my car). My father tool service tag with the #907 out of my windshield and took it back to the service desk (no one knew who put it in the windshield). We were then told my vehicled would be serviced & ready for pick up on 05/02/22 but no one ever called. When I called today (05/03/22) I was told it still was going to be 2 days before my vehicle would be looked at even though I had an appointment and that it would only be serviced if I didn't file a complaint.Business response
07/21/2022
Business Response /* (1000, 10, 2022/07/05) */ Customers car was repaired but still having a small concern. She is scheduled to come in July 13th at 2:00 to have us look at hesitation concern. Customer just started new job that is the reason for the delay in coming back in.Initial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went into Southern Kia for an oil change as I've done several times. They called me and said I have a break light issue and it would cost **** for diagnostic to figure out why. I declined. I came in at 4pm to pick up my car. This particular time I was getting the run around. They could not find my keys as I had to help them. When I went to check out I was told I had to get my own car. I had to search for it. I found it and my car would not start they said oh we have to jump the car. I asked why and they said they didn't know bc the mechanic left. I declined to take the car until they could tell me why my car is not starting. The manager Matt did not want to help me and ignored me while he attended to other people. Declined to give me his card. I have been without a vehicle for 3 days and missing work and other activities as my child is an athlete. No one is calling me back or answering the phone at Southern KiaBusiness response
08/19/2022
Business Response /* (1000, 10, 2022/07/05) */ Customer is happy. Replace the Battery at no charge to her also refunded her for the expense of a rental vehicle.
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Customer Complaints Summary
20 total complaints in the last 3 years.
12 complaints closed in the last 12 months.