Business ProfileforAAMCO- Great Bridge

“I took my truck to AAMCO transmission on 11/14/23 to change the fluid and filter and diagnose/repair an issue with shifting from gears 2-1. It has a hard downshift between those gears. I authorized the change of the fluid and filter as well as diagnostic work to determine the issue. Issue was ultimately determined to be the faulty valve body. Cost was estimated to be around $****** I authorized replacement on 11/20 to replace the valve body, TCM, and fluid and filter change. I was informed the truck was repaired and ready for pick up on 12-01-2023. Total cost for the repair was ********** Repair was warrantied for 12 months. On the way home I noticed there seemed to be no improvement. I drove the truck for approximately 100 miles the following week and determined there was indeed no improvement from the initial issue. I returned the truck on 12-07-23 and informed the shop that the issue was still present. Received a call from AAMCO on 12-11-23, stating there was a delay in getting it diagnosed, and they would reach out once a diagnosis had been made. I received a call on 12-14-23 stating that the diagnosis had been performed and it was determined that the issue seemed to be coming from the torque converter. The estimate for repair was approximately an additional ******. I informed the shop that the repair should be covered by them under their repair warranty, as they diagnosed the initial issue as a valve body, which constituted $***** of the initial repair and they said the vehicle had been fully repaired. They have declined to repair my vehicle as a warranty repair and only offered a $*** discount for follow on repairs. I declined their offer for additional charges/attempted repairs as it was already determined to be repaired and warrantied for said repair. It was never about the money for me, just that they admit their diagnostic mistake and try to make it right.That didn’t happen in my situation. This is my experience with AAMCO Chesapeake.