ComplaintsforCMA's Colonial Kia

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been having an issue with my car that has been ongoing and has not been resolved. I brought in my 2019 Kia ****** on Friday, 3/29/2024 at 12:30 PM due to the steering wheel being crooked and off-centered to the right. I spoke with the Service Advisor, ***********************, regarding the issue. I told him the car had been aligned previously a few times at two different third-party shops and that the steering wheel would just go back to being crooked and off-center after a couple months. He stated that it did not sound like an alignment issue and they would take a look at the car. After about an hour, ***** had mentioned at the car needed to be aligned and the "software" (Assuming Lane keep assist?) would be calibrated. After the alignment, the steering wheel was very crooked to the left and any attempt to center the steering wheel would make the car veer in to the next lane. I took the car back and they rechecked it and stated it was fine. I called the service manager, ***************, and spoke directly to him and explained the situation. He said when he drove the car it was fine and was straight. I took the car back on April 1st, 2024, and did yet another test drive with ***. He stated the car was driving straight and there was no issue. The steering wheel continues to be crooked to the left no matter where I drive. The general manager contacted me on April 3, 2024, and stated he'd speak with the service manager and I've yet to hear back from him. I sent a follow up email and have not gotten a response. I reached out to Kia ********* and they stated they do not have repair technicians to look at the car and the dealerships are independently owned so I would need to sort it out with them.

  

  Business response

  04/15/2024

  Hello,
  

  ************** brought his vehicle in with an alignment complaint.  He had taken it to two other shops without the issue being resolved. We performed an alignment as well as a recalibration.  *************** the service manager drove the vehicle and it was within specs. ************* reached out to The General Manager (***********************) on 4/03 at 11:30 am. ************** stated the steering wheel was still not completely straight and he asked for a price to realign the steering wheel.  The General manager called and left a message with the ************** on 04/03 at 3:58 pm. We are willing to offer a refund of $129.95 for the alignment that was performed.  The General Manager called with this information and left a voicemail on 04/12 at 12:33pm.  We have not heard back from ************** as of yet.
  
  Thanks
  ***********************

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The vehicle was damaged on left fender and salesman didnt inform of before purchasing the vehicle, left window makes squeaking noise, also left door hinge was damaged I had 3 days to return or 30 days to exchange and salesman respond was I dont see an issue for you to exchange..I have contacted several times and hasnt had any response .also stated they were going to pay $1,500 but put payment to the price of the vehicle.i would like all of the vehicle issues taken care of at no fee

  

  Business response

  12/15/2023

  *************** purchase her car on 11/01/2023.  We received a call from her on 11/07/2023.  During that call she asked if she could have the radio out of her trade in and we granted her request.  A few days later *************** did come into the dealership and said that there was a problem with the door hinge.  We informed *************** to make a service appointment so we can have the issue looked at.  At that time, we informed her that we had a 30-day exchange policy but if the car was financed that the exchange would have to be approved from the bank.  She said she would think it over.  We have not heard from *************** since that day about any of these issues.  If she would like to bring the Durango in so we can have our service department look at it, we are more than willing to do so.  

  Customer response

  01/04/2024

   On December 26^th I called and left a voicemail for ***** in sales. He didn't respond. I called to see if I could bring my vehicle in on Friday. The issue is with my driver's window, right door hinge. I went to Colonial Kia and I asked them to check everything on my vehicle and well of course they didnt, but will fix my lock on drivers door.

  Customer response

  01/05/2024

  I went to colonial Kia they had to order my part for my vehicle..its just sad that so many things were wrong with the vehicle and it wasnt stated the service guy still didnt check my vehicle completely like he should have that day .he came back quick and stated what was wrong with the look.my left window messed up as well, vehicle damaged on left front and wasnt stated on the car fax.Ive learned my ****** about purchasing a used vehicle .i am  a satisfied customer ..thanks have a great day

• Initial Complaint

  07/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I first filed a complaint about this same issue on 7/25/2016, ID #********. This all came about because during the actual buying of my 2016 Kia ******* while signing on a laptop computer for each line item (never did see the full contract until after everything was signed), I saw that the maintenance agreement (part of the extended warranty I was purchasing), was going to charge me a $100 deductible for this extended warranty, each time I might need service. I was in the office with ***********************, and I quickly told him that I am not buying the car. It was late and I was very tired and felt that I'd already caught him in a lie on another part of the contract, and said "I'm not signing". He called in *************************** and both told me that they would give me free oil changes plus another $500 off the price of the car. I still said no; I wanted to go home. They increased the incentive to $1,000 and I agreed. The three of us signed a piece of paper agreeing to these changes. And I never got a copy of that paper. This was listed as a "rebate" on the contract. Only to find out the following day when going over the contract to see that I was charged for the oil changes anyway, in the amount of $689.00. Clearly this amount was financed by me, as it shows on my original contract. Therefore, I still have not been reimbursed for these charges, as promised by ***** who said it would come off the "end price" of the car, which he said could be done. As I have made 66 full payments, this was not the case. This is why I dropped the first complaint, because *************************** told me they would refund this $689.00. Copies are attached. This was a very dishonest transaction from the beginning.

  

  Business response

  07/25/2022

  The Managers on duty at that time discounted the car to cover the price of the Maintenance Plan.  In the original Purchase agreement, the customer agreed to a $28,161 sale price after rebates plus tax, title, tags, and processing fee.  When the customer refused to take delivery after agreeing to those numbers the managers on duty then offered to through in the Maintenance Plan.  They did this by discounted the sale price of the vehicle to $27,491.15 after rebates plus tax, title, tags, and processing fee.  That is a difference of $669.85.  The cost of the Maintenance plan was $689.00.  They did inadvertently short her $19.15.  We are sending a check to the customer for $19.15 to make up for that difference.  
  
  The Maintenance Plan was never cancelled and the customer continued to use the Maintenance plan for her oil changes.  She last used it in July 2022.
  
  
  Thanks
  ***********************
  Managers why here...

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