Business ProfileforCoastal Adjustment Group LLC

Based on my personal experience, I strongly advise against working with Coastal Adjustment Group. On July 3, 2023, ******************* and *************************** from Coastal Adjustment Group visited my home following a fire accident, representing Progressive via Sedgwick. *******, presenting himself as a Veteran, aware of my active-duty military status, convinced us to sign a contract for the house repairs. Initially, things went well, after I paid the $1000 insurance deductible to him. However, once I made an additional $56,173 check payment to *************************** for material and labor, his responsiveness immediately declined. The man who used to call me every day or sometimes even twice or more a day to talk about military life and to inquire about the status of the claim reimbursement from Progressive suddenly stopped calling. I had to call him to ask about updates and timelines for the job. Despite my persistent calls and inquiries about the job, progress stagnated, and assurances were made only to be forgotten. Even after I informed him of my upcoming military relocation orders for June 1, hoping my Active-duty status and the intention of putting the house on the market before leaving would spur action, *******'s conduct remained unchanged. Ultimately, I decided to accept what work he had completed and requested reimbursement for the remaining funds I paid him, to allow me to find someone to promptly address the necessary repairs before my imminent departure, just a month away. However, he declined, citing contractual obligations.So I decided to contacted Progressive to update them on the situation, and the representative handling my case expressed surprise that my home has yet to be fixed. They mentioned ******* had once indicated I was difficult to reach. I was surprised to hear this as well and I offered to provide phone records to demonstrate how frequently I've tried to contact him. They informed me they've also attempted to reach him lately with no success.Despite paying $57,173.73 between July to October 6th, progress remains minimal. Despite my efforts to communicate to a Veteran, the urgency as an active-duty service member facing relocation, ******* continues to delay and evade.Should ******* dispute any of these claims, I am prepared to provide a timeline or sequence of events to the public, also including video footage of visits to my house, phone text messages, voice records from phone calls, and signed documents, to substantiate my assertions.