ComplaintsforBeScented
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/03/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
During the months of March 2021, I spent over $300 ordering fragrance oils from this company, with the intention of making candles. To my dismay, although those oils were fragrant in the bottles, they provided no fragrance, or “hot throw” when being burned. After weeks of frustration, I contacted the company. I outlined my process (as requested). I was never told I was doing anything wrong, I was just told to “go watch YouTube videos” from their site. I did that. The only ones I could find had to do with making soap. Also, no one in the candle industry knows who they are. They got hundreds from me. I got nothing from them. I believe their products work in soap, but not in candles. Today, my process is exactly the same, but I use oils from other companies and get amazing fragrance. I was treated rudely and carelessly. And they stopped responding after I said all their videos were dealing with making soap. I wish to be made whole, and I hope this happens to no one else.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.