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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
told you this would happen! are you still laughing in my face? I'll be posting this everywhere!!! falsely failed my inspection! YOU ONLY NEED ONE MIRROR IN VIRGINIA, NOT TWO! failed me over my "passenger" mirror gone! terrible guys! terrible business! the dude working the front counter is rude! mechanic knew he was going to fail us before he even sat in the car. he had my husband, my toddler and my two dogs stuck in the heat for 30 minutes before we even realized it was done, because they parked it away from us and on the other side of the building! no words, nothing!Business response
06/17/2024
1) The vehicle was presented to Modern Automotive on 6/10/2024 for the Virginia State Safety Inspection. During the vehicle inspection it was noted by the inspector that the passenger side exterior mirror glass was broken and missing a portion of the turn signal indicator and the driver side mirror was loose. According to the Virginia Motor Vehicle Safety Manual, both of these items are "fail able" offences. Even though a vehicle is not required to have 2, exterior mirrors, if they are there, they must meet the appropriate criteria. 2) Our technicians have no way of knowing what vehicles will pass a Virginia State Safety inspection until the inspection has been completed.3) We have a very comfortable, heated and cooled waiting area with complementary refreshments for any of our guests that choose to use it.
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Contact Information
406 Cambria Street
Christiansburg, VA 24073
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.