ComplaintsforDuncan Hyundai

• Initial Complaint

  08/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I traded a 2018 Hyundai Elantra in 2021 paid for, perfectly great running car. I only traded because I needed an suv for the winter. I have had nothing but problems every since. It has had to have two motors put in it less than a year and a half due to manufacturers fault. The manager doesn't want to help me anymore he said he's done enough for me which was doing what he was supposed to do for me which was put a new motor in my car. Now my car is doing the same thing again and I can't get any help from Duncan at all. They refuse to even speak to me. I can't even find out information I need on the vehicle. **** ********** is the manager's name and he's been so rude I don't know what else to do. I have made sure that my oil had been changed my fluids are always kept up and now with it having oil it's saying low oil cut car off. It sounds just like it did when it blew up last time. I'm on disability I can't afford to take it to a garage when I should be able to take it to duncan. They told me part of my motor is covered under warranty but they won't tell me exactly what that means. I bought my Elantra for $12,000 and traded 6 months later for this car. My Elantra only had two small dents in it so they got a great car. When I went to get this car they couldn't even find it to begin with because they had it on the very back of the lot because nobody wanted it. I should had done my research on my Terrain before I got it but this is just ridiculous to constantly have to argue with Duncan every time this happens. I haven't even able to drive my car for a whole year yet without the motor blowing. Please please help me. I just want and need what I'm supposed to get for my money. A dependable car that can get me and my son back and forth to Dr's appts. I can't have a vehicle that's going to blow a motor every 6 or so months. Thank you for taking the time to read this.

  Business response

  08/10/2023

  Ms. ****** purchased a used 2012 GMC Terrain with 152,532 miles on 10/08/2021 for $9,590.On 10/20/2021 Repair order number ****** at 153,749 miles the engine was replaced under the 3 month 3,000 mile warranty.  At no cost to Ms. ******.A courtesy vehicle was provided for her transportation needs during this repair.On 12/28/2021 Repair order number ****** at 154,058 the fuel pump was replaced.  At no cost to Ms. ******On 10/11/2022 Repair order number ****** at 184,387 engine was replaced under parts warranty.  At no cost to Ms. ******.  A courtesy vehicle was provided for her transportations needs during this repair.On 07/26/2023 Ms. ****** texted our service facility regarding her vehicle.  The motor possibly has failed.  We have not looked at this vehicle.  It has approximately 205,000 miles.Ms. ****** does not have any service records.  Once Ms. ****** said she was going to talk to her attorney the company policy is to cease communication and await contact from her attorney. She was advised that any communication should be sent to ******* **** * *********** *** * **** *** *********** **  ******  ***** ************Ms. ****** has owned the vehicle for 2 years and 10 months.  Driven the vehicle approximately 52,468 miles.         

  Customer response

  08/11/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards, ***** ******

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I were traveling to ***** ********. On the way back, the engine stopped working and we were stranded on the highway. The engine wouldn’t crank over. The car is a 2013 Hyundai Sonata. There was a recall on these engines. The engine that went out is the second engine the car has had. There is a 10 year/100,000 mile warranty on the engine. It should be replaced for free. This Hyundai dealership has had my car over two months and they haven’t even inspected the car yet to determine if it’s the engine. I contacted Hyundai directly to file a complaint and there is still no resolution. I want a settlement to be done with it. We had to rent vehicles over the past two months. I believe a dealership has 30 days to look at the issue. -2013 Hyundai Sonata, 2.4 litre engine -Towed to Duncan Hyundai on May 15th -Attached is paperwork Hyundai gave me regarding the engine

  Business response

  07/18/2023

  It is well known that Hyundai has an ongoing extensive campaign to replace faulty engines.  Your vehicle has been inspected following the required Hyundai procedure.   We are waiting on Prior Authorization from Hyundai to proceeded with engine replacement.  We understand your frustration.  Unfortunately with the number of vehicles being towed to our facility along with local vehicles it is impossible to have a quick turn around.  You may contact Hyundai directly and possibly receive reimbursement or partial reimbursement on the rental vehicle.  Their number is ***************

• Initial Complaint

  03/22/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased my 2016 Hyundai Sonota: May 2022 I already have my car in the shop for the 3rd time in less than 10 months of owning the vehicle. 1. There was a computer issue that was resolved in December 2022, by ********** ******* ** ********** -I recieved an oil change and mentioned at that time the car was experiencing issues with excessive oil consumption. I was told not to worry about it and it was a common issue with that engine. 2. I began experiencing major engine problems and dropped it off at a local car shop that is closest to my house. They said it was a problem the dealership would need to take care of. 3. Now my car has been at ********** ******* of ********* since February 2023. I was told the vehicle has a burnt valve. -I purchased a 12,000 mile power train warranty with ********* back in May 2022. My contract states they cover valve repairs. -********* told me they do not cover burnt valves and closed my case. -The service manager at Duncan Hyundai in Christiansburg called them to remind them my contract states they cover valves. They then re-opened the case. -********* sent an inspector who stated they consider the burnt valve to be a mechanical failure and don't cover any sort of mechanical failures. -The ********** Hyundai of ********* service manager stated they were not certain it was a mechanical failure and are unsure why it is not being paid for. I was instructed to see what else I could do to resolve this. -They are telling me the out of pocket expense will be around $2,300, when I still owe over $16,000 and purchased the vehicle less than 10 months to it breaking down. I would like to know what my options are to get this repaired without such a high out of pocket expense. I am a college student that cannot afford the $2,300 on top of the loan I still have. I have been without a vehicle for some time and would appreciate any help in getting a speedy repair.

  Business response

  03/23/2023

  This claim has been authorized for payment less the deductible.  Thank you, ****

  Customer response

  03/23/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would like to give my thanks for the Business responding in less than 24 hours. Both the General Manager and Service Manager at this dealership were a HUGE help during this process. I will definitely be doing business with them again moving forwards.  Regards, ****** ******

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