ComplaintsforJennelle's Construction Paving & Sealing, Inc.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 1, 2025 one of the employees of Jennelle's Paving stopped by my house and offered to seal my driveway. After some negotiations we agreed to $800.00. He said the seal should last for 6 to 7 years. When the job was almost complete, he told me the guarantee was only for one year. After the sealant was dry, it was very evident that the coverage was not adequate. There are places that were not covered. Some places are thinly covered. Apparently the sealant was not properly mixed because coverage is not even. When a car drives on it now which is 29 days later it still leaves imprints on it. There were no precautions taken to cover the adjoining concrete. I asked about it and one of the men said it was only overspray and would quickly come off but it has not as this date. I have contacted the company by telephone. The first time at 9:26 AM on July 17th a man by the name of *** said it would look into the situation and let me know. He has not contacted me! I have called three more times. No one answered the calls and I left a message each time. This tells me they are liars and do not care what the public thinks of their work. The Bible teaches that all liars have their place in ****. All they wanted was the money! People driving by my property have asked who did the job. It is absolutely an eye sore. I try very hard to keep my property looking good. I am a senior citizen with limited income and cannot afford to have someone else come in and redo the job. Neither do I believe I should have to pay someone else to correct this problem. If people are interested in Jennelle's work, they should first come and look at this mess!!!!!

  Business response

  08/15/2024

  We resealed Ms. ********' driveway yesterday.

  Customer response

  08/15/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ***** ********

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8-2020 Jennell paved.my driveway.Had some crumbling at edge and 2 cracks entire width.Jennell said he would be back never did.October 2022 Jennell came to pave my.new neighbors side of our shared driveway.Jennell said he would not get on.my newly sealed side.The 2 guys stayed till 9pm@40* too.dark,too cold.They were only thinking about $$$ .Next morning me and several neighbors saw the damageJennell had done.I found Jennell across town.When I confronted him he.became very belligerent. I thought he was going to attack me, as a old man I was concerned.Jennell came back later,said he.would be back. NEVER DID.My neighbors driveway looks terrible. I called ******** to get a estimate he took care of that quickly.

  Business response

  01/17/2023

  We completed the shared driveway for *** ******* in 2020 he was happy with the job and paid…we returned in 2022 to pave the neighbors side of the shared drive.. the job was completed and the neighbor paid. We don’t leave a newly paved driveway with cracks across the driveway… We are a company that has been providing quality driveways and parking lots for 28 years. We complete approx 200 to 250 jobs per year. Apprently there was some tension with ** ******* verbally attacking our employees because we were paving the neighbors driveway…which is a shared drive…. With all that being said, what does ******* want?

  Customer response

  01/24/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. ******* ******* this is J.Jennell's son came to pave my neighbor's side of our shared driveway.At *** ******* **** **.My driveway had recently been sealed******** *******  told me he would not get his equipment on my side.They worked until after dark.The next day me,my neighbors and a police  officer saw that.he had trespassed and damaged my.property.*** ********* Regards, *** ******* 

  Business response

  01/26/2023

  In response to this complaint, we are trying to understand what it is that the customer might want, what is his end goal. We service anywhere from 200 to 260 cusomers per paving season… if you look at our website you will see we provide quality jobs  for our commercial and residential customers. In the photo that was given to the bbb we have not paved the neighbors driveway yet. I think the real issue this man has is 1. With the new neighbor 2. We did work till dark like we sometimes have to do in order to complete a project. This man harassed my employee upon arrival to the neighbors “shared drive” again they share this driveway… if people look at our work they will see we provid quality and service… having said all that , we are still trying to figure out what it is that this man wants from us? His driveway was completed, he and his wife were completely satisfied with the job and paid for the job… 

  Customer response

  01/27/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. We were happy when Jennell originally paved our drive.When Jennell  came back to pave our neighbors drive they did trespass onto my recently sealed drive and damaged it.I told Jennell  to come and repair and seal my drive. He came and.looked at my driveway and told me he would get back with me but he does not want to take responsibility. I have a written estimate of 750.00.My neighbor saw them on my driveway at that time and told ******* he was not supposed to be on my driveway with the machine.My neighbors and I are very good friends.He will testify under oath what happened if needed.When l look at his reviews I see very similar reports.I will need $750.00 to have ******* ******  and sealcoating to fix my driveway. When I talked to ******* ******* he.became very.insulting and belligerent. He didn't take any responsibility even though he is the one who did the job. Regards, *** ******* 

  Business response

  01/27/2023

  We are willing to sealcoat the driveway if that will make the customer happy.. we will not pay someone else to do what we do for a living

  Customer response

  01/27/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. With the.hostile treatment and the dishonest insults that I was met  with. As.I told *******  ******* I.do not want Jennell paving on. my. property  EVER.. *** ******* 

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