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ComplaintsforTerry Newmans Hotrods
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a pair of red 1969 door panels on Facebook Marketplace but they were not the same as the one's advertised when I received them. I reported this to ****** who is handling the case right now. In the pictures you can see the difference between what I promised and what I actually got. This is a very bad selling practice.Business response
04/04/2022
Terry Newman Hotrods has had a complaint filed against us for not sending the correct door panels to **** ****** ***** ******* ** ******** **. The case ID for the complaint is ********. We did send the wrong ones to begin with but when we were made aware of the mistake we immediately sent the correct door panels to Mr. ******. Included in this email is a picture of the correct door panels we sent Mr. ****** that were delivered on March 23rd 2022 @ 1:00 PM and our bill from *** showing the tracking number for the shipment. Mr. ****** also filed a ****** dispute and in my opinion is just trying to get the door panels for free. We sent him the wrong panels, told him to keep them and then sent him the right panels. I don’t know what else we could have done. He obviously is not telling the BBB the entire story. Thank youCustomer response
04/04/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.