![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCarlton's Auto Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Pontiac G6 was taken in for head lights and air conditioner/ heat. Charged $1,374.18 for fixing head light by replacing bulb and air conditioner/heat. Two days later, lights don't work and heat never worked. Took back to Carltons, they said new HVAC and headlights. As they begin to put in HVAC they cracked the dash, stated they couldnt get a Pontiac part. They were asked to stop because it wouldn't fit and put back part. Charged, $1,146.62 for labor to remove part that didnt fit and fix AC which was working. Car cant make it home, got towed back to Carltons. They said oil gauge, asked for refund on parts ordered that didnt fit and labor, they refuse and said they put time in the car and needed to make payroll. Take car home, cannot make it 2 miles without overheating. Still no air conditioner that was paid twice and more issues than we started. They took advantage of a young man experimenting with repairs. How can you charge someone for a part that didnt fit, repairs that werent fixed and labor to remove part? On top of that, a cracked dash and more issues!!!!!!!!Customer response
08/08/2022
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Carlton's Auto Service regarding complaint ID ********.
Regards,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.